Job Detail

About Idorsia Pharmaceuticals Ltd

Idorsia Ltd is reaching out for more - We have more ideas, we see more opportunities and we want to help more patients.

In order to achieve this, we will develop Idorsia into one of Europe’s leading biopharmaceutical companies, with a strong scientific core.

Headquartered in Switzerland - a European biotech hub - Idorsia is specialized in the discovery and development of small molecules, to transform the horizon of therapeutic options. Idorsia has a broad portfolio of innovative drugs in the pipeline, an experienced team, a fully-functional research center, and a strong balance sheet – the ideal constellation to bringing R&D efforts to business success.

Idorsia was listed on the SIX Swiss Exchange (ticker symbol: IDIA) in June 2017 and has over 800 highly qualified specialists dedicated to realizing our ambitious targets.

Job Responsibilities

As IT trainer:

• Deliver training on various IT topics to our employees


• Manage and keep our IT Training platform up to date


• Support the rollout of new IT Services and/or Applications, creating and keeping tailored IT training material up to date


• Provide tailored training to Idorsia VIPs and top management


• Assist with onboarding of new users, performing newcomer IT training and IT equipment setup/handover

As Onsite supporter:

• Provide Onsite IT support to Idorsia VIPs and top management


• Contribute in global client lifecycle (laptop/desktop/mobile devices), from staging of clients to IMAC (Install, Move, Add and Change) and decommission/retirement


• Support the roll-out of clients and applications, help troubleshoot system and network problems, diagnosing and solving hardware or software faults


• Contribute to Meeting Room & Printer support, setting up and managing lifecycle of meeting room and printing IT equipment


• Ensure IT tickets and Onsite support documentation are updated at all times until issues are resolved and escalate unresolved incidents/service requests within agreed timelines

 
Candidate’s Requirements

• Bachelor’s Degree in Computer Science


• Minimum 5 years of professional experience, preferably minimum 3 years in the pharmaceutical industry.


• Three or more years of experience as an IT Trainer


• Three or more years of experience in an Onsite Support Technician Role (staging, IMAC/RD, break-fix, meeting room, printer)


• Three or more years of experience with ServiceNow or similar ticketing system (ITSM tool)


• Profound knowledge of Microsoft OS as well as an extensive general IT understanding


• Very good interpersonal skills: team player, highly self-motivated, autonomous, proactive, user oriented, open to change, ability to work in a dynamic team


• Strong customer focus, ability to work with VIPs


• Strong writing / documentation / communication skills


• Strong analysis and problem-solving skills


• Ability to communicate effectively with technical and non-technical audiences


• Understanding of the pharmaceutical regulations within GxP environments is a plus


• Knowledge of current IT Service Management processes (ITIL v3) is a plus


• Fluent in English (written and spoken), French and/or German is a plus

What Idorsia offers:

• Exciting opportunities  for development and professional growth within our dynamic organization


• A collaborative and solution oriented enviroment where you can make a difference


• An innovative and open culture in a truly multicultural environment


• A competitive salary and generous social benefits

Work  Location: Allschwil
Country: Switzerland
Business Unit: Global Information Services - User Support Services
Schedule: Fulltime    
Job Type: Permanent 
Job ID: 2257
 

If you are interested, please click on apply now.

Please be informed that if you are selected for this position, your employment will be subject to a pre-employment background screening process, of which you will be informed in greater detail in due course.

Idorsia operates a strictly controlled list of preferred recruitment partners. For those partners who have no valid, signed Master Service Agreement in place with Idorsia, please note that all unsolicited resumes, CVs, anonymous profiles, or any other candidate details submitted through our website or to personal e-mail accounts of employees of Idorsia Pharmaceuticals (including any of its subsidiaries, affiliates or related companies) are considered the property of Idorsia Pharmaceuticals and are not subject to payment of any form of introduction, placement or referral fees.