EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
DESCRIPTION
The role will be to oversee management and EPAM clients’ relationships. The Delivery Director will be accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget. You will be working alongside a globally renowned and award-wining Design, development and technology teams who are passionate about what they do and how they do it. To play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define and deliver Embodying and driving a culture of continuous improvement.
The role is based in Doha. Full relocation support provided.
Responsibilities
The primary responsibility of the position is managing delivery of multiple complex end to end digital transformation projects across various clients in the region
Hands-on technology practitioner who is able to suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
Create, present and advocate solution architectures and approaches with deep technical details; as well as conduct solution architecture review/audit, calculate and present ROI
Participate in the full cycle of pre-sales activities, drive time pressured preparation of customer proposals (including fixed-price), define the implementation and design for the solution, present the proposed solution architecture to the customer and the statements of work from delivery perspective
Hands-on delivery management experience covering the full project initiation and life cycle: lead management, qualification for the bid/financing, drive solutioning and staffing, client management, delivery and execution governance. Accountable for delivery from financial, sourcing, development and business perspectives & ability to stay “in the detail” with team’s work
Run multiple delivery streams and clients, to ensure governance at top management level and conduct governance project meetings and identify successful and unsuccessful project factors and gaps
Lead implementation of the solutions from establishing project requirements and goals to solution "go-live"
Manage customer expectations and relationship. Manage & develop partnerships with CXO level client relationships, looking for opportunities to up/ cross-sell products and services through relationship management
Work closely with multi-disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives. Identify and manage engagement risks and flag major issues early
Hands-on management of delivery stream along with management & growth of a team of Technology Delivery Managers - providing coaching, mentoring and development support to drive up delivery capability across the department
Requirements
Experience in building delivery teams and solutions. Proven experience in driving scalable enterprise initiatives
Prior exposure to Airline or Travel industry digital programs preferred (Ecomm, data, UX)
Proven experience of hands-on managing delivery of an organization of 100+ FTE and or high business impact engagements of a similar size
Proven experience in driving large-scale transformational initiatives, ideally initiatives in large enterprises impacting both organizational and technological components of an organization
Experience with presales, contracting & management of Fixed Price type deliveries as well as Time & Materials agile programs
Experience in building and leading geographically distributed delivery teams, including definition of target operating model
Excellent communication, presentation, and planning skills are necessary, experience with working with nearshore teams preferable
Expected to have exceptional organization, leadership and stakeholder management skills
Minimum of a Bachelor’s degree, MBA or equivalent business experience preferred
Self-motivated, results driven, flexible, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced, highly entrepreneurial work environment
We offer
Competitive compensation depending on experience and skills
Knowledge-sharing across EPAM's global Tech Communities
Unlimited access to LinkedIn learning solutions
Relocation support as per EPAM relocation policies
EPAM Community with regular corporate and social events
Career growth, performance and compensation reviews
Additional
The position will be based in Qatar with some travel expected
