Job Detail

Job description:

To strengthen our motivated and experienced Customer Support team, we are looking for a

Customer Support Representative

based in Chicago, Illinois.

The duties of this position primarily include customer support via e-mail, phone and live chat in English (and another language).

You will work in a small, efficient team with minimal supervision and maximum individual responsibility. Performance is assessed through satisfaction surveys, and improvement opportunities will be discussed at regular intervals.

Self-organization and efficiency are key requirements for this position. The proficient use of language is extremely important.

Customer inquiries include but not are limited to: questions about one of our games, feature requests, bug reports and administrative inquiries. Each case is different, and every customer deserves a tailored solution.

Qualifications

What qualifications and skills do we expect from you?

• You have gathered at least 2 years of customer support experience, preferably in a technology environment


• You write and speak English with native-level of proficiency


• You have a strong interest in technolgy, gaming in particular


• You have a good problem solving & self-organization skill


• You have a customer-oriented mindset


• You have proactive communication skills


• You are able to work with either a supervisor, a team and completely on your own

What would be a plus?

• Additional languages are a huge plus (Spanish, German, French)


• Gaming industry experience


• Knowledge of Farming Simulator, real farming equipment or willingness to learn about it

What do we offer?

At GIANTS, you will be working in an exciting and fast-moving environment within the gaming industry.

We offer flexible working hours and an attractive compensation, plus multiple perspectives for evolution in our young, successful and growing company.