The customer's perception is your reality.

Your New Company

At Frontify, our mission is simple. We create the best and most user-friendly brand management platform - a platform that enables anyone to deliver compelling and consistent brand experiences. Today, Frontify is empowering thousands of different-sized companies around the world, including Facebook, Lufthansa, Vodafone, and Allianz.

Frontify is a scaleup company with over 100 employees, headquartered in St. Gallen, Switzerland and another office with a skyscraper-view in New York, USA. Frontify is built on a collaborative culture of experimentation, trust, and transparency. We believe in being happy and fulfilled at work, and let our personalities shine through everything we do. Does this sound like the place for you? Then read on.

Your Team

This international team is made up of a strategic and driven bunch who have a diverse skill set in design, agencies, project management and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising or guiding them on the latest feature, they will be outdoors – hiking, skateboarding or even sailing.

Your Mission
As the first hire in Account Management, you will be helping shape the way Account Management is done at Frontify. You bring solid experience and business acumen and can collaboratively build a team that fits into our company & culture. Whether you’re discussing new business processes or driving strategic customer conversations, the customer is at the heart of everything you do! You’re confident translating product benefits into your customer business needs - and are a master at unlocking hidden value for customers.

Your Story

• You have 5+ years of experience in Account Management, Strategic Business Development, or Relationship Management in a B2B SaaS environment.


• You thrive on building relationships, demonstrating ROI, and growing customer accounts at the executive level.


• You’re at your best when dealing with ambiguity and have the drive to help shape a new team.


• You’re familiar with ROI, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, Adoption/Churn Rate and more.


• You’re no stranger to the world of Branding, SaaS Scale-ups, Customer Success, Agency, or Consulting.


• Experience in the tech or branding space is essential.


• You speak business fluent English (C2). Other languages would be a bonus.


• Your friends would describe you as authentic, honest, intrinsically motivated, and responsible.

Goodies

Frontify is a fast-growing company where things change quickly and opportunities arise often, providing a lot of space for personal development. Our office is pretty great – we can’t wait to show it to you somewhere down the line – but more important is our culture of freedom, trust, flexibility, learning, and happiness. Our word, though, only counts for so much. See what we have to offer – start the conversation.

Next steps

1. Send us your resume and answer a few questions so we can understand your interest and experience.


2. First call with Employee Success (our fancy name for HR).


3. Second call with the team.


4. Half a day (currently still virtual) including a (virtual) house tour so you can experience our culture.


5. If things go well, you will be part of our journey soon.