Skyguide: Head IT OperationSkyguide provides air navigation services for Switzerland and certain adjacent parts of neighbouring countries. With its 1500 employees at 14 locations in Switzerland, the company guides some 1,2 million civil and military flights a year safely and efficiently through Europe's most complex airspace. To ensure that we continue to fulfill this task in the future, we are seeking a/an:
Head IT Operation
YOUR TASK
Operate the first 1st and 2rd level of support and interact with the systems monitoring and control (SMC) unit
Provide mission critical systems with a 24/7 support
Lead around 30 people over different management levels and locations
Plan resources and activities with a financial responsibility for internal staff as well as for external service providers
Leverage ITIL and Agile delivery methods
Steer governance, process ownership and support internal and external audit
Maintain relations across the entire company
Own the IT service management with the EasyVista tool
Manage actively the Air Traffic Safety Electronics Personnel (ATSEP) qualification and its application
Maintain documentation and inventories
YOUR PROFILE
Degree in Computer Science or equivalent and a Management Course Certificate
10 years of experience in operating a mission critical and complex enterprise IT environment with high quality standards and with a successful management role
ITIL experience with a clear focus on IT service management
Awareness of operation in a strongly regulated environment
Experience in handling multiple sourcing models and in cloud operation
Very strong leadership and good communication skills, ability to run a multicultural environment
High sense of responsibility, committed on delivery and constant improvement
Native of fluent either in French or German (C2), both would be an asset. Fluent in English (min. C1)
Willingness to travel between Dübendorf and Geneva
Location : Wangen bei Dübendorf &/or GenevaWhen : 01.02.2021Working percentage : 100%Location : Wangen bei Dübendorf &/or GenevaWhen : 01.02.2021Working percentage : 100% Looking for a job unlike any other?
Please submit your application via our website www.skyguide.ch. Apply now
