Why did the customer get lost?
Because he took the wrong churn!

 

Your New Company 

At Frontify, our mission is simple. We create the best and most user-friendly brand management platform — a platform that enables anyone to deliver compelling and consistent brand experiences. Today, Frontify is empowering thousands of different-sized companies around the world, including Facebook, Lufthansa, Vodafone, and Allianz. Frontify is a scaleup company with over 100 employees, headquartered in St. Gallen, Switzerland and another office with a skyscraper-view in New York, USA. Frontify is built on a collaborative culture of experimentation, trust, and transparency. We believe in being happy and fulfilled at work, and let our personalities shine through everything we do. Does this sound like the place for you? Then read on.



Your Team This international team is made up of a strategic and driven bunch who have a diverse skill set in design, agencies, project management and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising or guiding them on the latest feature, they will be outdoors — hiking, skateboarding or even sailing.

 

Your Mission

You will drive our customer happiness to a new, all-time high by advising and guiding a wide variety of enterprise customers. You ensure that they launch Frontify successfully, adopt it widely, and are continually driving business value from our product. Over time, you will build up trustful strategic relationships with our customers that substantially contribute to our fast growing business.

Your Story

• You're a natural at onboarding, proactively increasing product adaptation, customer engagement, and satisfaction.


• You have 3+ years of experience in Customer Success, Account Management, Business Development, Project Management or another client-facing role


• You understand the importance of the following metrics: Adoption Rate, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, Churn Rate, and more.


• You have impressive communication skills and you can build trustful relationships (both internally and customer-facing).


• You’re proficient in English (C2). Swedish, Danish or Norwegian language skills would be a bonus. 


• You feel comfortable in the tech space and have a talent for automation.


• Your friends would describe you as authentic, honest, intrinsically motivated, and responsible.

Goodies

Frontify is a fast-growing company where things change quickly and opportunities arise often, providing a lot of space for personal development. Our office is pretty great – we can’t wait to show it to you somewhere down the line – but more important is our culture of freedom, trust, flexibility, learning, and happiness. Our word, though, only counts for so much. See what we have to offer – start the conversation.

Next steps

1. Send us your resume and some nice words. We’re out enjoying the festive lights, snow-swept streets, and mountains of baked goods. We’ll get back to you by January 12, 2021, at the latest. Promise.


2. First call with Employee Success (our fancy name for HR).


3. Second call with the team.


4. Half a day (currently still virtual) including a (virtual) house tour so you can experience our culture.


5. If things go well, you will be part of our journey soon.