Types de métiers Crédit Agricole S.A. - Commercial / Relations Clients
Sales Officer FR/EN M/F
CDI
The Sales & Client Management department is charge of building, maintaining and fructifying Azqore’s business. It is constituted by a team that is the main interface with both current clients and potential prospects.
It is thus at the front line to make Azqore reach its ambitious growth target, by putting the clients at the center of its activity, being attentive to their needs, bringing them value, increasing their satisfaction and building an intimacy.
As part of Sales & Client Management department, the Sales Officer is in charge of:
· Ensuring fluidity between relationship managers and their clients ;
· Contributing to engaging sales activities with the clients;
· Capitalizing on past experience to industrialize processes and client relationships.
The SCM Etat Major employee evolves within the Sales & Client Management department and is dedicated to clients and prospects.
MISSIONS & ACTIVITIES
Missions
· Ensure fluidity between relationship managers and their clients ;
· Contribute to engaging sales activities with the clients
· Capitalize on past experience to industrialize processes and client relationships
Activities:
· Organisation of customer events (Azqore clubs, webinars, etc). Arranging meetings with room bookings, dial-in details and/or video conferencing details, lunches and dinners, interviews, client presentations and emails ;
· Handle external client communication tasks such as proof reading, translating and sending to the clients ;
· Set reminder deadlines and follow up daily with the sales team to ensure tasks are completed on time ;
· Organise and follow up of the individual performance KPIs (incentive schemes) ;
· Organise and follow up of the department KPIs (Quality Management) ;
· Organise and follow up of some Azqore KPIs (Client Score Card);
· Preparing the commercial offers before validation by the relationship managers ;
· Prepare contractual documents before validation by the Sales Director ;
· Check and sign off purchase orders on behalf of the Sales Director ;
· Take part in new employees onboarding (welcoming, writing of quick start guides);
· Handling a variety of confidential administrative, analytical and research tasks ;
· Keep up to date the Customer internal database (minutes, contracts, etc);
· Support relationship managers for the follow-up of customer related action plans with internal stakeholders ;
· Prepare the standard recurring content (SLA, IT requests dashboard, invoices status, etc.) of the client committees supporting material ;
· Contribute to the processes improvement (Lean management).
Europe, Suisse, Vaud, Lausanne
Bachelor
Bachelor or Federal Certificate of Proficiency in Commercial Business /Banking Sector
3 - 5 ans
Banking, IT, Telecom, Insurance, etc
• Interpersonal skills
• Tenacity
• Conviction
• Creativity
• Priorities management
• Stuctured and organised
• Excellent writing rigor
Very good knowledge and practice of Excel, Word, Powerpoint. Access, Excel macros, JIRA and Lean practice would be a plus.
Fluent French and English are mandatory