Job Detail

Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

We are looking for a Global Service Engineering Specialist (m/f/d) to work with our expert Services team of 800 associates across the world. Do you have a passion for service engineering? Then we would love to hear from you.

What you’ll do

• Own product and subsystem requirements related to serviceability and diagnosis. 


• Collaborate with cross-functional multi-disciplinary project teams including but not limited to: R&D, Production, Supply Chain, Quality, Sales and marketing. 


• Lead the Service strategy for NPIs, both internally and with external customers. Ensure serviceability design features are well captured into the NPI project. 


• Engage with suppliers and manufacturing teams to ensure spare parts are well produced and maintained as finished sellable goods. 


• Maintaining effective quality systems compliant with Cytiva Quality policies and Medical Device standards 


• Defining procedures and technical writing for field modification instructions, calibration instructions, and part replacement instructions according to medical device QMS 


• Build detailed knowledge transfer processes for field service engineers. Ensure all changes developed by the design/manufacturing site impacting the serviceability of the products are properly consolidated and ready for the field teams. 


• Leverages knowledge in advanced aspects of technical/functional areas and applies technical theory and practical experience with input from relevant functional areas to solve complex problems 


• works independently and possesses a level of functional expertise necessary to influence and execute technical and project delivery execution. 


• Works with the online center, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives 


• Supports mentoring of junior technical talent and ensuring the field teams have all the necessary material to be operational in the field.  


• Accountable for implementing and teaching engineering standards 


• Must be willing to work out of an office located in Marlborough, MA or Eysins, Switzerland  

Who you are

Qualifications:

• Bachelor’s Degree in Mechanical, Mechatronics or Electrical engineering; or in “STEM” Majors (Science, Technology, Engineering, Mathematics) and 4 years of experience; 


• Demonstrated experience with Mechatronics and Electro-mechanical components 


• Demonstrated problem-solving techniques and ability to understand large data-sets and form conclusions. 


• Demonstrated experience with networking and Ethernet/IP application layer protocol.  


• Experience with IT Networking, familiarity with virtual machines  


• Experience with Process control systems. 


• Experience with PLM (Product Lifecycle Management) systems such as ENOVIA 


• Familiarity with ERP (Enterprise Resource management) systems  


• Familiarity with CRM (Customer Relation management) systems such as Salesforce  


• Familiarity with SQL and programming languages such as HTML, XML, LabVIEW is a plus 


• Experience at biotech/biopharma commercial manufacturing facility and cGMP environments. 


• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts and technologies 


• Demonstrated ability to make recommendations to technical and program leadership to improve the product, process or technology 


• Effective communication skills and boundaryless behavior—ability to present ideas clearly and concisely 


• Demonstrated organizational, functional, and leadership expertise to lead a small team on a project, sub-system or platform initiative 

Characteristics:

• Experience working in a Service Engineering (beyond field support /onsite tech support) or Systems Engineering team. 


• Strong analytical, trouble-shooting skills 


• Ability to work independently 


• Customer orientation:  self-motivated, self-starter with the ability to work independently and learn quickly 


• Customer focused:  strong interpersonal skills, ability to listen to customer, build relationships, and work under pressure 


• Hands-on approach with regards to installations, upgrades and repairs 


• General project leadership skills  


• Global Project experience 


• Design for Reliability (DFR) or Design for Service (DFS) experience  


• Candidate to have very strong customer focus 

Who we are

Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.

Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!

Cytiva is a 3.3 billion USD global life sciences leader with nearly 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.

Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.