Job Detail

Your role : Assist E-commerce Project Leader & Data Managers to improve the online customer experience on L’Occitane worldwide websites

Missions :

E-commerce customer experience :

• Assist in animating our “Conversion Rate Optimization” club


• Assist in rolling out successful A/B tests on our e-commerce platforms


• Assist in A/B testing new features


• Follow the implementation of new features on the different websites


• Assist the deployment of a website personalization strategy

Digital Analytics

• Assist local markets with GA & GTM usage, supported by central team


• Assist in GA/GTM data quality inspection initiatives


• Assist in defining and deploying a data governance model 


• Participate in projects to ensure GDRP/e-Privacy compliance


• Support social media and content teams with measurement 


• Analyze customer verbatims on a regular basis to highlight pain points and help build a continuous improvements roadmap

Best practices sharing:

• Collect results on local operations and ease sharing between teams


• Ensure best practices are implemented on the different websites


• Benchmark: Perform competitor analysis and report findings 

Education required & position requirements : 

• Students - Master level (internship agreement mandatory)


• Fluent in English (mandatory)


• Experience in digital and/or beauty industry


• Detail-oriented and problem-solving skills. 


• Ability to thrive in a fast-paced, team-oriented environment. 


• Interest for beauty industry and digital trends. 


• Experience with a CMS / basic HTML and CSS skills is a plus. 


• Experience with GA and GTM is a plus.

Starting Date : January 2021 for 6 months (full time)

Location : Plan-les-ouates