Problem resolution for clients & partners.
Communication with client on shipment status directly as well as via Transportation Management System (TMS) for all state changes of shipments including issues
Adherence to escalation procedure if there is a deviation from SLA and/or Standard Operating Procedures
Provide essential information, timely to client and internal staff Interacts with clients on day to day shipping questions and needs
Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard
Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure Participates in process improvement activities as required
Applies Good Manufacturing Principles in all areas of responsibility
Demonstrates and promotes the company vision
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