Job Detail

Company Description

Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today!

Job Description

You

You are looking for a new career step where you can use your extensive Technical and Operational experience to enhance a product that currently helps millions of employees around the world increase their Digital Experience.

As well as fluency in spoken English you also have a thorough understanding of written English and ideally will have familiarity in creating multiple types of documents from Technical Designs through to self-help playbooks.

Your role

You will be a key contributor in realizing our mission: to provide the most efficient, appreciated, and trusted digital workplace monitoring solutions to millions of corporate workers. Your job will cover the following main aspects:

• Based on your personal experience and customer feedback you elaborate user stories, assess value, develop business cases and prioritize them to ensure the Product is creating maximum value in alignment with our product strategy.


• Using your technical expertise and experience of IT Operations and technical expertise to design and author Nexthink Content Solutions, which provide Digital Experience Monitoring in any given area of technology, such as those found on www.nexthink.com/library.


• Investigate and research how new areas and existing areas of IT, such as cloud services, endpoint management or thin client technologies can be described and monitored from an employee centric Digital Experience perspective.


• Have a clear understanding of the concepts involved in networking from end user devices through to their destinations and all components in between.


• Advise the R&D teams with your workplace-specific knowledge during the development of our self-help and self-healing workplace solutions.


• Participate in our Agile way of working, including the scrum meetings, grooming, sprint planning, stand-ups, retrospectives and demos.


• Collaborate with and advise our Solutions Consulting and Customer Success teams during customer engagements.


• Help us define and implement proactive remediations that teams can take to resolve common problems across their IT landscape so empowering the servicedesks to be proactive and not reactive in there approach.

Qualifications

Your profile and experience

You are extremely passionate about solving challenging, real-life problems. You are a Digital Workplace / End User Computing expert with a strong commitment to deliver the best digital experience to end-users.

• 5+ years as IT Service Delivery Manager or other IT senior Operations based role, preferably in L1, L2 or workstation IT Service Delivery manager.


• Led many service improvements projects to increase employee quality of service and reduce IT costs.


• Understanding of the Windows and MacOS operating system and related technology stack.


• Appreciation of Cloud computing and the most popular application sets upon it such as Azure, Office 365, AWS, GSuite etc.


• Full technical understanding of Networking and related principles and standards such as IP networking, Wireless Protocols, Proxy Server concepts and both Local and Wide Area Networking systems.


• Outstanding communication and teamwork skills, and social awareness.


• Ability to drive complex projects with minimal oversight, delivering results incrementally and pragmatically.


• Demonstrated ability to collect user feedback and understand customer pain points.


• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.


• Professional-level English, spoken and written and direct experience designing, creating and reviewing technical documentation both architecture, operational and self help guides for IT Departments and end users.

Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.

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