Are you interested in working for a company that is passionate about its customers? That lives its values and nurtures its employees? Then Medela is the company for you.
Founded in 1961 by Olle Larsson and headquartered in Switzerland, Medela today is led by his son Michael Larsson. Medela concentrates on two business units: "Human Milk", with basic research recognised globally and leading in the development and manufacture of breastfeeding products and solutions, and "Healthcare", engineering and manufacturing highly innovative medical vacuum technology solutions. Medela has 19 subsidiaries in Europe, North America and Asia, distributes its products in over 100 countries and employs over 1,600 staff worldwide.
At our headquarters in Baar, we are seeking for the breastfeeding / healthcare / operations business unit
IT Service Desk Specialist (f/m) 100%
Your responsibilities
Taking care of the first & second level support as well as the help line
Prioritize and coordinate all support cases with internal and external stakeholders
Manage mobile subscription service
Create documentations and knowledge base articles for problem solutions, system setups and validations
Support Projects within the user service environment
Maintain and develop parts of the software distribution solution
Organize and execute movements of IT hardware
Setting up and maintaining the computer hardware
Maintain and develop parts of the ITSM tool
Your qualifications
Computer scientist (Informatiker EFZ) or equivalent
2-5 years experience after apprenticeship
Ability to prioritize and execute tasks in a high-pressure environment
Team working skills
Excellent German skills (spoken and written)
Good English skills (spoken and written)
strong communication skills
De-escalating personality
Self-motivated and target oriented
Ability to work independently, as well as part of a team
Your opportunity
At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and wellbeing through knowledge-based and innovative human milk and medical vacuum solutions.
Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.
If you are interested in this opportunity, Sabine Zuch HR Business Partner, is looking forward to receiving your application.
For this position we only consider direct applications - thank you for your understanding.
