Second line support with necessary expertise to solve issues escalated from first line diagnostics Provide guidance and implementation for software delivery and upgrades Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved Fulfill the Service configuration and activation according to plan for Service Provisioning System and service performance data collection and reporting Assist in specifying performance measurement parameters, such as type of data and collection frequency Periodically evaluate the service growth based on subscriber usage and assess these trends System configuration - prepare implementation, rollback plan, call a review meeting and execute configuration requests Traffic monitoring on each VAS NE and traffic management/analysis Recommendation of the capacity / SW / HW expansion Fulfill the capacity expansion when license is provided Routine inspection, preventive maintenance Responsible of the KPI and SLA of VAS systems Emergency handling
