Job Detail

Technical Support Supervisor

Inseriert am: 25.05.2020

Job Description


MAIN ACCOUNTABILITIES:



  1. Ensures that all activities and tasks related to Deviation investigation and Capa implementation as well as Documentation readiness (PRCD and WI), as Change Control management

  2. Projects- Leads large to major projects or cross-site initiatives that have global impact, continues to leads small to medium projects for the site. Leads or act as point of contact for Warehouse and Dispensary for tech transfers, operational readiness, continuous improvement, process optimizations and production capacity increase

  3. Ensures proper support for the manufacturing and warehouse process (including on floor support as needed) and ensures representation of Warehouse and Dispensary in cross functional groups locally and globally. Includes but not limited to:

    1.   Coordinates or supervises investigations and troubleshooting discrepancies on the floor. Ensures implementation of corrective actions

    2. Reviews continuous improvement projects and oversee their implementation

    3. Provides metrics for process monitoring


  4. Assures follow up and completion of issues/improvements identified with Automated Warehouse systems, Manufacturing Systems, and relevant stakeholders (Swisslog, Maintenance, Facility, IT, etc.)


  5. Training- Ensure appropriate training is available for their team and Warehouse and Dispensary staff.  Ensures their direct reports are appropriately trained for the tasks they perform



Qualifications



  • Bachelor’s degree Business Engineering, Management or Mechanical Engineering

  • 5-7 years of experience in a GMP regulated industry or an equivalent combination of education and experience Green Belt or Black bel


  •  Ability to lead a team effectively (within organization as well as cross functionally)


  • Highly detailed oriented with excellent documentation skills and exceptional troubleshooting abilities


  • Solid knowledge of business and manufacturing processes to support manufacturing operations



Additional Information


The Supervisor for Manufacturing Material Technical Support will be responsible for ensuring timely completion of activities in regards to Compliance, Documentation, Management of Technical Support, Tech Transfer, Projects and Training.  This position also requires the ability to manage complexity and multiple priorities for a team.  The position requires strong manufacturing, materials management, project management and process knowledge as well as analytical skills to troubleshoot conflicts, perform investigations and manage projects.  In addition, the supervisor will maintain the responsibility of overseeing and managing intra, cross-site, and cross functional projects related to process improvements and efficiency.

Details