CRM Specialist

Switzerland Global Support Office

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Location

Medair Global Support Office (GSO), Lausanne, Switzerland. Swiss or eligible EU citizens, or those with a valid work permit for Switzerland, can apply. This is a GSO based position in Lausanne Switzerland, some field travel may be required.

Starting Date & Initial Contract Details

As soon as possible. Full time, open-ended contract.

Role Overview

The Customer Relationship Management (CRM) Specialist will support our Global Engagement Channel Team in the overall marketing CRM strategy. Your role is to be the go-to person for CRM and how it is used to enable the business plan to succeed through more effective and efficient ways of working and engaging with our broad range of target audiences. You’ll flex your skills within the marketing, fundraising and content teams. If you are a proactive, troubleshooting and passionate CRM professional, we would like to meet you. Ultimately, you should help bridge the gap between our CRM systems and marketing ambitions.

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Project Overview

Medair Global Support Office (GSO) provides operational guidance for country programmes, along with both technical and compassionate support for our relief workers. Within our headquarters and affiliate offices, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our life-saving and sustaining programmes, and to recruit international and GSO staff. The Engagement Department is responsible for Medair marketing content and channels communication to support communities to reach their audiences and raise private funding to help our existing programmes care for the most-vulnerable.

Our Culture

Key Activity Areas

CRM Systems and Applications

• Understand current CRM practices, identify gaps, recommend CRM system development and ideal state.


• Assess various options for customising and optimising the systems to meet ambitious business needs/targets.


• Assist in creation of long-term strategic goals.


• Monitor data quality, data migrations, and support data integration activities for audience engagement and management reporting.

 

Training and Support

• Support and empower different stakeholders by proposing marketing-oriented solutions to their business requests.


• Provide relevant training, including documentation, to ensure team proficiency with the systems.


• Work closely with various team members to review implementation in order to better bridge the gap between systems, users and engagement opportunities.

 

Innovation

• Keep abreast of CRM system releases, features, processes, best practices and make recommendations accordingly.


• Research and propose relevant CRM integrations to streamline business practice.

 

Team Spiritual Life

• Reflect the values of Medair with staff, beneficiaries, and external contacts.


• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.


• Encouraged to join and contribute to Medair’s international prayer network.

 

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Bachelor degree in Computer Science, Business, Management Information Systems or equivalent job experience.


• Strong working knowledge of English and French (spoken and written).


• Working knowledge of German (spoken and written) is an asset.

Relief & Recovery Orientation Course (ROC)

What is the ROC and why is it required?

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Experiences

• Experience in managing CRM systems in support of marketing activities (i.e. Salesforce, Pardot, Hootsuite, Google Analytics…).


• Experience and understanding of key end-to-end CRM processes with good knowledge of industry best practices in CRM space.


• Advanced Microsoft Excel/spreadsheet/Qlik skills (formulas, data cleansing and data manipulation).


• Understanding of Marketing audience engagement techniques.


• Understanding of CMS, XML, SQL, and enterprise application integration a plus.


• Ability to effectively translate and communicate system complex concepts.


• Ability to grasp future trends in technologies and act proactively.


• Team-player who takes full ownership of responsibilities with rapid autonomy.


• Able to think critically and analytically while working in a fast-paced environment.


• Excellent multitasking, business analysis, interpersonal and communication skills.


• Excellent listening skills to fully understand requirements and opportunity areas.


• Attention to detail, quick learner and problem-solver.

Global Support Offices - Benefits and Profiles

Learn more about who we look for and how we compensate.

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Before you apply

Please review the following questions to know if applying
for a role at our Global Support Office is right for you.

1. Are you eligible to work and live in Switzerland?
   Our Global Support Staff must be Swiss citizens, eligible EU citizens, or holders of valid work permits for Switzerland. For more senior and/or technical roles, some other nationalities may be eligible to apply.


2. Do your values strongly align with ours?
   Our values are important to us, so we seek out candidates who are fully committed to our core organisational values .


3. Are you willing and able to make occasional visits to our field locations, if required for the job?
   Our Global Support Staff who directly support our field programmes must be willing and able to travel to our field locations. Those who must travel to the field are also required to attend Medair’s Relief & Recovery Orientation Course (ROC) . To learn about the requirements for this course, download our ROC Brochure. Course fees are waived for Global Support Staff.


4. Do your skills and experience align with what we look for?
   Learn more about the profiles we seek and the benefits we offer for Global Support Staff.


5. Are you suitable to work with children?
   Medair is committed to safeguarding the protection of all parties we work with, especially children. We do not employ staff whose background we understand to be unsuitable for working with children. Please review our protection policies carefully before applying.

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Frequently
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