Welcome to the world’s most exciting industry! One in four Swiss residents relies on Sunrise on a daily basis – from their very first e-mail in the morning to their evening movie. That means our performance really matters. And that's why we are looking for employees who are truly passionate about what they do.
B2B Customer Service Manager (f/m)Glattpark (Opfikon - Zürich)Duties and responsibilities:
Lead, steer and motivate our Business Services Function with about 60 employees within the Internal Contact Center in Zürich and Prilly.
Review B2B service processes and set-up in order to drive continuous improvements on quality and efficiency
Assure an excellent customer experience by linking the dots between B2B sales and Customer Services
Further development of business service solutions, challenge the status-quo and bring the overall services to the next level
Build strong relationship to the B2B sales organization to understand key business drivers in the B2B areas
Understand best practices in the B2B business service space and assess possibilities for implementation
Define scope, timelines and key milestones for overall business service development
Qualifications:
Bachelor degree in a technology field, with extensive experience as line manager in the large account B2B space in a technical environment
Very good understanding of B2B sales processes and customer services for corporate accounts
Technology savvy with a strong customer-centric mind-set
Strong, balanced personality with the ability to act as transformation leader and have an impact on key stakeholders
Analytical and structured mindset, high level of attention to details, very organized personality
Excellent interpersonal, networking and communication skills, with the ability to influence senior stakeholders
Can-do mentality, pragmatic mindset who gets things done
Committed, flexible, independent and positive attitude
Proficiency in English a must, German or French a strong plus
At Sunrise, you will be working in a dynamic environment where a lot can be achieved through dedication. A wide range of opportunities for professional development will be available to you. In addition to progressive employee benefits, you will receive attractive telecommunications offers.
We believe that teamwork is the key to making work fun. Do you agree? Then seize the moment and apply online!
Please note that we only accept applications via our online tool.
