We are a technology company and provider of IT services and consultancies, we specialize in new technologies including blockchain solutions for enterprises.

At the moment, we are looking for an experienced, IT Support Engineer to support . This position assists Users with technical support end-user computing, desktop computers, hand held devices, applications, peripherals and related technology.

IT Support

The candidate will provide the following services:
 

• Providing level 1 and 2 onsite IT support to customers.


• Deliver an excellent level of customer service.


• Provide support for IT infrastructure – Desktops, Laptops, Printers, Handhelds and Smartphones.


• Categorize and prioritize end-user support requests and service requests by utilizing a ticketing system to track tickets and provide up-to-date status and information.


• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations.


• Perform and execute operating system, hardware and software installations in Windows environment.


• Accurately identifying, repairing, resolving, and documenting User technical issues relating to desktop environment.


• Local and network printers installation and troubleshooting.


• Troubleshooting and resolving software issues; re-imaging computers/hard drives.


• Install and move IT equipment.


• Performing asset inventory activities as needed.

Experience and Soft-Skills

• At least 2 years of experience in IT support.


• Experience with Microsoft Active Directory.


• Window 7, 10 client operating system support experience.


• Desktop application support like Microsoft Office and other standard end-user applications.


• Average experience of Window server support.


• Experience with Microsoft Exchange server.


• Experience with file and print server management.


• Experience with ticketing tools like KompiTech BLiTS, ServiceNow or Remedy.


• Ensuring requirements are met within agreed service targets.


• Taking ownership of issues through to resolution on all appropriate requests.


• Ability to work in a team.


• Ability to interact with customers so as to ensure that a polite, efficient and responsive service is delivered.


• Effective communication in English and German is mandatory.

Arbeitsort:Visp

KompiTech GmbH
Frau Alena Halota
Thurgauerstrasse 40
8050 Zürich

Telefon +041 44 500 3810jobs@kompitech.com