Job Detail

JOB DESCRIPTION

Job Description

The HR Automation Sr. Specialist drives the employee experience agenda through the prioritization and identification of processes that can be enhanced by emerging technologies and improve the ease of doing business for our internal customers through the automation of rule based and repetitive tasks.  These services are differentiated according to our Moments that Matter approach by ensuring that key interactions can deliver a consumer grade experience to our employees whilst remaining interactions are scalable, robust and reliable.

Reporting directly to the Regional HR Service Experience Lead, s/he is responsible for assessing automation, data analytics and emerging digital opportunities with a view to their design, development, deployment and maintenance across our HR service landscape.

We are also open to hiring this position on a contract basis.

The Automation Specialist is responsible for:

- Leading the process assessment and automation feasibility studies across the HR service landscape to inform the roadmap for future deployments.

- Enabling our contact channel optimisation strategy embracing emerging technologies such as Robotics Process Optimisation (RPA), Artificial Intelligence (AI) and Chatbots.

- Functional oversite of the installed automations, including the continuity of services during any unplanned outage or interruption to automation services, e.g. Bot management.

- Managing the roadmap to the planned rollout schedule whilst anticipating the potential for risk and planned interruptions due to specific technical or operational constraints and assuring business as usual continuity for on-going operations.

Duties, Responsibilities, Activities:

Drive Regional HR Automation Agenda

• Drive the RPA programme using quality assessment tools, audits and best practice


• Review application specifications and work with project teams to gain in-depth understanding of system requirements; including the impact on internal and external customers, use cases, pilots, etc.


• Enable an automation approach which ensures the delivery of proper process automation whilst balancing schedule and budgetary constraints.

Prioritize and Identify Opportunities

• Assess candidate processes and in partnership with HR Solutions identify technology solutions to drive the RPA and AI agenda for HR Operations.


• Collaborate with functional Operations teams providing consultation on feature and usability design and enhancements/ improvements for technology applications.

Maintain and Assure Continuity of Services:

• Maintain close working relationships with partners/ providers to understand their release management roadmap


• Identify opportunities and potential impacts to the service delivery landscape from future releases; plan and prepare implementation and risk mitigation approaches to assure the delivery of business as usual


• Create or update documentation including architecture and design documents. Estimate development efforts and provide guidance on development guidelines.

Deploy Roadmap

• Liaise with our HR Solutions partners in the deployment of the HR Service Automation roadmap.


• Assist partners in the design and implementation of the automation strategy and programme


• Participate actively in any change/improvement discussions, contributing as per experience of any internal/external challenges in your field.


• Executes tests and validates test results as required.


• Develops and maintains automated processes.


• Communicates significant issues or developments identified during automation and testing activities and provides process improvement recommendations to management.


• Assists with change strategy development and also its implementation into the organisation.


• Assesses and analyses the change impact.


• Identifies any anticipated resistance from the business.


• Contributes to the building of capability across the organisation in the automation of employee service delivery.

Skills/Knowledge Required/Preferred

• Proven knowledge and understanding of the impact of digital innovation on the HR service delivery landscape.


• Experience working with cloud-based service technology platforms


• Prior experience working as a functional expert with RPA, AI and cloud-based HR solutions.


• Excellent communication and influencing skills.


• Strong listening & comprehension skills.


• Strong orientation toward Innovation & Creativity.


• Strong interpersonal skills including relationship building & maintenance.


• Strong attention to detail and follow-up; strong analytical skills together with highly developed business acumen.


• Demonstrated ability to work in teams and collaborate/ partner with others from across the business


• Ability to clearly articulate messages to a variety of audiences.


• Problem solving and root cause identification skills.


• Able to work effectively at all levels in an organisation.


• Familiarity with project management approaches, tools and phases of the project lifecycle.

Minimum Experience Required/Preferred

Bachelor’s Degree required, STEM or related experience preferred.

3+ years RPA development experience in RPA industry leading platforms.

3-5 years hands-on programming/ scripting experience, specifically in the field of RA and robotic implementations.

Automation experience in particular in a cloud-based environment with an integrated service platform.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

10%

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R47278