Business Analyst – Client Experience

Position Overview

Role Description: Business Analyst – Client Experience

About Wealth Management

At Deutsche Bank Wealth Management, we want to fundamentally improve the way our clients perceive our offering. To this end, we have to develop outstanding technical solutions and competitive products that enable a unique, end-to-end client experience that’s driven by client demand.

To achieve this, we want to become the world's first Agile wealth manager: By adopting new ways of working, we will further enhance the value we create for our clients and enable faster delivery. Cross-functional, multi-disciplinary squads work independently, applying Agile working methods to implement the assigned goals. And as they do, they create a working environment where employees work self-directed in organizational structures that allow for fast learning, nimble adjustments and further individual development.

Overview of the role

The Business Analyst will be part of a squad within Client Experience which focuses on enhancing how clients interact with Deutsche Bank Wealth Management via digital and non-digital channels.

The Business Analyst supports the Product Owner and the entire squad in preparing and delivering requirements, specifics and other information or data. The job of the BA is essential in delivering high-end products and in supporting the squad in having all documentation detailed and well prepared.

Responsibilities

Key responsibilities of this role include:

Scope the system: Work closely together with the Product Owner and other squad members, to ensure right granularity of requirements specification on an epic / story level

Translate business needs: Create models, diagrams, presentations and other documentations that support the target audience to understand the business requirements

Facilitate communication at team level in order to create consensus on scope, design decisions, and implementation decisions

Validate requirements, UAT Testing & User Training (if required): you will validate e2e requirements via reviews, walkthroughs, and demo. You will also be key actor in writing & conducting UAT test cases and, in case required, train non-squads stakeholders

Proactively Identify risks / issues that might affect squad’s overall health

Competencies

University degree or equivalent, preferably with a degree in information technology or Business.

Expertise in conceptual modelling; ability to see the big picture and envision possible solutions

Relevant and demonstrable experience in designing and documenting requirements in agile teams

Clear ability to provide concise, precise and managerial answers to a wide array of business related topics.

Knowledge of agile methods (SAFe, Scrum, Kanban, ...) and tools (Jira or Confluence )

Experience in working in a challenging, fast-paced environment

Willingness to travel to different locations if required

Ability to deal with complex and ambiguous situations independently and with limited guidance

Independent and proactive working method and a high-quality standard.

Flexibility for moving between different requirements on a timely manner

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank.