Storage, Backup and Data Transfers Service Manager
Inseriert am: 17.02.2020
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Job ID289582BRPosition TitleStorage, Backup and Data Transfers Service ManagerApply to Job
Job Description
6,000 scientists and physicians around the world use our data & systems to reimagine medicine and create therapies that save lives. At NIBR, our mission is to discover innovative medicines that treat disease and human health. To do that, our scientists need cutting-edge, state-of-the-art computing systems.
In this role as the Storage, Backup and Data Transfers Service Manager you will be part the Infrastructure Services group in TUS which is accountable for the full lifecycle of multiple infrastructure services within their domain. As the Service Manager your role is essential within NIBR’s journey toward a culture of Service Excellence.
Responsibilities include but are not limited to:
•Creation, maintenance, and evolution of roadmap and vision
•Definition of Service Excellence and associated Service Level Objectives (SLOs)
•Capacity planning, budget forecasting and tracking
• Driving a matrixed team towards stable, reliable and performant delivery of services in the area of responsibility
•Definition, periodic review and follow-up of metrics relevant to the service domain
•Proven ability to indirectly influence resources and decision makers across organizational boundaries in a large enterprise
•Ability to interact with user communities of varying degrees of expertise and understand their requirements
• Ability to leverage existing relationships and develop new connections through exceptional interpersonal skills as well as communicates effectively, is structured, precise and reliable in their work
•Tackles ambiguity and collaborates with others to address uncertainty with the ability to thrive in a dynamic, matrixed operating model
•Technical knowledge in one or more of the following technical areas is advantageous
NIBR is making a strategic investment into informatics capabilities and is positioning itself to deliver the systems and services that are critical to the future of drug discovery. You can enable our NIBR Informatics group (NX) realize its highest value through a fully integrated portfolio.
Within NX, the NOE department is responsible for helping NX delivers the highest value within a reasonable cost. NOE is responsible for central management of NX’s budget and ensures that NX delivers on financial goals. It helps NX to define its single strategy and realize it through fully integrated portfolio. NOE supports product and service delivery through disciplined planning, delivery, monitoring and measurement of results.
Minimum requirements
What you will bring to this role:
•University degree in IT or related field, or equivalent work experience.
•Minimum of 3 years of progressive experience that combines both business and technology realms
•Exceptional relational skills and stakeholder management; ability to influence at all levels of the organization and a team player
•ITIL Foundation (V3 or V4) certification is preferable
•Past experience in an IT service management role, providing services within or to large organizations, is a plus
•Well-developed influencing skills with a proven ability to bring folks together and drive alignment
•Ability to travel up to 10%
Why consider Novartis?
799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Imagine what you could do at Novartis!
Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: talentnetwork.novartis.com/networkDivisionNIBRBusiness UnitCAO - NIBRLocationSwitzerlandSiteBaselCompany/Legal EntityNovartis Pharma AGFunctional AreaInformation TechnologyJob TypeFull TimeEmployment TypeRegularShift WorkNo
