Job Detail

Head of Global IT Service Management (m/f/d)

You enjoy identifying IT services which provide value to users, enable the business to meet objectives and increase productivity?
As Head of Global IT Service Management, you are member of Oerlikon’s Global IT management team and contribute to the company’s success by defining and implementing a global strategy for IT service management.  
Reporting Line: CIO Oerlikon & Managing Director OIS
Location: Pfäffikon/SZ, Switzerland

Your responsibilities

• In this role you develop, implement and execute a global strategy and roadmap for IT service management


• Managing the lifecycle of all IT and Digital Services within Oerlikon IT is your responsibility


• Together with your team of IT Service Managers you design and implement IT and Digital services, platforms and processes to innovate, transform and run Oerlikon’s business


• You Identify, define and assure required service quality with highest attention on user & customer experience, workforce efficiency and business value


• You translate new and changed business requirements and processes into service requirements, specifications and projects


• You lead and manage the IT service management team and ensure your team follows required practices


• You act as a primary contact for all internal customer and stakeholder queries and issues related to IT and Digital Services


• You communicate IT Service Management strategy, goals and procedures to team members in IT and in the business

Your Profile

• Master’s degree in Business Informatics / Business Administration or similar 


• You have at least 5 years’ experience in an IT service or IT application management role in IT organizations of large and global engineering or industrial companies


• ITIL certification Service Manager/Master/Expert is required


• You have an inspirational and motivational leadership style


• Excellent customer and service orientation and attitude


• You possess a high level of self-initiative and drive for introducing best practices and establishing new ways of working


• You enjoy applying your strong convincing and influencing skills, also towards C-Level stakeholders


• You are willing to travel up to 40% within Europe and to the US, China and India


• You have fluent language skills in written and spoken English and German

We offer

•  A greenfield to establish a modern and advanced IT Service Management  for Oerlikon’s digital services


• Great freedom in building up Oerlikon`s global IT Service Management function


• Responsibility for a team of managers/ senior professionals


• A global IT function operating with state-of-the art technologies (e.g. SAP, Microsoft and Cloud Applications and Infrastructures)


• A very welcoming, supportive and collaborative team spirit 


• The opportunity to have a real impact and shape Oerlikons Global IT operating model


• An open company culture and modern office facilities at the south shores of lake Zurich within 10 min walk to the train station Pfäffikon/SZ with direct connections to Zurich; the motorway Chur/Zurich within 5 min drive

Yvonne Cantarella, Recruiter EMEA
phone: +49 6142 6033 282

About us

Oerlikon is a global technology group with a clear mission: to become the leading provider of surface solutions, advanced materials and materials processing. Oerlikon engineers materials, equipment and surfaces and provides expert services to enable customers to have high-performance products and systems with extended lifespans. Drawing on its key technological competencies and strong financial foundation, the Group is sustaining mid-term growth by executing three strategic drivers: addressing attractive growth markets, securing structural growth and expanding through targeted mergers and acquisitions.
A leading global technology and engineering Group, Oerlikon operates its business in two Segments – Surface Solutions and Manmade Fibers – and has a global footprint of more than 10 500 employees at 175 locations in 37 countries. In 2018, Oerlikon generated CHF 2.6 billion in sales and invested around CHF 120 million in R&D. *CA