Job Detail

Voice & Data Engineer 80-100% - 2000030Z  

Your Role

As a Voice & Data Engineer you are responsible for the delivery of stable Voice & Data Services for the organization’s +5000 end user population delivered under outsourcing agreements with our strategic providers. The role has frequent contact with business users to understand, translate and implement their requirements / demands / projects.

As a Voice & Data Engineer your main responsibilities will involve:

• Design of Voice & Data Systems according to the needs of the different Business Domains


• Supports business projects to ensure consistent design and implementation within the existing (planned) infrastructure


• Planning and implementation of Voice & Data Systems and Components following the defined Zurich Standards and Guidelines


• Collaborates with the business and suppliers about operational activities (BAU).


• Acts as point of contact with other IT functions and third-party suppliers relevant to the respective role

Your Skills and Experience

As a Voice & Data Engineer your skills and qualifications will ideally include:

• Bachelor’s degree (or equivalent) in Computer Science


• 5 or more years of experience in related field with proven evidence of experience within an enterprise account Experience


• Strong Project Management skills and Analytical Thinking


• Strong ITIL Knowledge


• Experience with IT Standards, Procedures & Policies


• Strong Voice & Data Technology knowledge


• Fluent in German and English


• Advanced to senior experience on several technologies such as Network, FW, IP Telephony (Avaya, Cisco, Purecloud, others) and Contact Center Technologies


• Strong communication, Planning & Organizational skills

Additional Information

Preferred work location is Zürich Oerlikon.
If you value an exciting and varied working environment and meet the above requirements, then our recruiter Grace Cunningham is looking forward to receiving your application by clicking on the button “Apply online”.

You can find additional information about Zurich as an employer on ourcareer site.

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Who we are

Zurich is a strong brand - more than 1.4 million Swiss customers place their trust in our products and services.  Our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc.  Our talent acquisition and hiring processes respect this commitment daily. Join Zurich and be part of this culture.

Information for recruitment agencies

Zurich accepts no applications from recruitment agencies for this position. We therefore request that recruitment agencies do not submit any candidate documents neither via our employees nor through our online career portal. We refuse any responsibility for unsolicited applications as well as any associated fees. Thank you for your understanding.

 

Primary Location

: Switzerland-Zurich-Zurich 

Schedule

: Full-time 

Travel

: No 

Job Posting

: 04/08/20 

Unposting Date

: Ongoing