Job Detail

Deployment & Support Engineer – Speech Solutions, IPT and Network
Responsibilities

• Deployment of our Linux based and applications within customer environments at customer’s premises or hosted in the cloud


• Develop and maintain technical project documentation (HLD / LLD)


• Writing of scripts in Python


• Writing project specific deployment tests


• Data processing and preparation, jointly with data annotation team members


• 1st and 2nd level support interfacing in house R&D, located at the same office in Zurich


• Support integration with IP telephony and other IT Systems i.e. CRMs


• Support customers and partners with testing and installations


• Ensure system stability through technical maintenance and upgrade, bug fixes, improvements


• Incident, problem, change and capacity management for the deployed applications

Requirements

• 2-5 years or more IT, IVR and PBX VoIP & SIP technical background


• Proven track record in deployment and support work in a customer facing team


• Experience using Unix/Linux and in programming i.e. python


• Systems administration and partner / customer technical tier 2 support experience


• Fluent in German and English, both written and verbal. French or Italian is a plus


• IVR and Telephony knowledge is an advantage


• Technical part project coordination and consulting skills will help


• Ability to work autonomously in a geographically distributed international team


• Ability and willingness to travel in Switzerland and occasionally Central Europe


• Self-motivated and able to come up with new ideas

What can you expect

• Work with an upbeat energetic international team, mainly based in Zurich


• Work in a fast growing and technological forefront segment


• Close collaboration with R&D and Sales


• Career path into a Project Coordinator, Client Support Officer or Technical Consultant

Employment

Full-time, 3-month probation

Location

Zurich
ReportingReporting to the Head of Professional Services
Notes

Only online direct applications accepted

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