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Client Data and Knowledge coordinator (1-year mission)

Meyrin, GE, CH

Fixed Term    

Cartier, l'artisan des passions.

MAIN PURPOSE

The Client Data and Knowledge coordinator will participate to the development of the Client Intelligence strategy of the Maison. Our plan is to build & develop Data Intelligence to gain in-depth Client Knowledge so as to better answer Clients' needs and increase our action’s performance.

The Client Data and Knowledge coordinator will work closely with the Client Data Scientist. He/She will be managed by the Client Data & Knowledge manager in International Client Marketing team.

 

KEY RESPONSIBILITIES

 

• Team coordination & Budget
  
  
  
  • Prepare our monthly calls with the markets: assess needs, consolidate presentations, distributing the Q&A afterwards
  
  
  • Prepare all team meetings with Management and within the team
  
  
  • Act as the point of contact for CDK team for the budget: assist to realize the estimated budget, ensure the follow-up and enhance the current tool
  
  

 

• Data analysis support
  
  
  
  • Produce Monthly reports to analyse clients residencies and Focus on Chinese clientele
  
  
  • Assist the Junior Client data scientist to translate business needs from Marketing, Clients and Communication into client intelligence projects (planning, follow up, coordination, presentation)
  
  
  • Answer ad-hoc requests on client data analysis (traveler from one market buying abroad, client profile, extraction for CS team…)
  
  

 

• Data management support
  
  
  
  • Support data management project managers  in documentation / set up phase
  
  
  • Perform planning of rollout phases in different markets regarding any project (Salesforce, SAP, Clienteling)
  
  
  • Update training documentation
  
  

 

PROFILE

 

-      Master's degree in Business Management, Computer Sciences, Computer Engineering or related field with a proven 3 years’ experience in data management of analysis with International exposure, in Marketing, Client or Communication Analytical, organizational and synthesis skills

-      Knowledge of "Client" and/or "CRM" strategy and ambition in an international retail environment is a strong asset

-      Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)

-      Strong international project management skills

-      Fluent in English and French

-      An analytical mindset with problem-solving skills

-      Excellent communication, collaboration and organizational skills

-      Ability to interact with a wide variety of people

-      Fluent in English and French

-      Client & Service Oriented

-      Flexibility and independent working style

-      Expertise in Luxury Retail Industry is a plus

 

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