Job Detail

Description

Position at Numbrs Personal Finance AG

The Numbrs Personal Finance AG is a global leading technology company. Our product is Numbrs, one of the most widely used banking apps in Germany.
The app provides millions of users with the best technology platform for easily managing their personal finances and assets. Numbrs is one of the best funded FinTechs worldwide, backed by renowned investors.

The Numbrs business division solves some of the most complex business problems in the financial industry today. We are a team of professional, hard-working, supportive and entrepreneurial individuals with a passion for execution, headquartered in Zurich, Switzerland.

We are seeking professionals who can thrive in a fast-paced environment where attention to detail, excellent communication skills, and a talent for delivering out-of-the-box ideas are essential. Do you want to have a real impact on the future of the financial industry? Join Numbrs.

Job Description

Numbrs is expanding, and we are therefore searching for a native English speaker for the Support Agent position (full-time). You'll be the first point of contact with Numbrs to the English speaking market. You will be working across many channels to provide our users with the most excellent customer support experience. Besides your primary responsibility as a Support Agent, you will create and review English content and monitor our social media channels.

Key Qualifications

• Excellent English and very good German skills


• 3-4 years work experience in an administrative or organizational role


• Ability to effectively prioritise and escalate user issues as required


• Advanced customer service skills: active listening, empathy, conflict resolution, problem solving, and professionalism


• Besides the technical qualification and skills it is equally important to apply empathy throughout the communication


• Quick to learn and fast to adapt to changing environments


• Ability to multi-task, work independently, and make accurate decisions with a sense of urgency

Ideally, candidates will also have

• Prior experience in technical customer support


• Advanced technical knowledge


• Strong technical understanding and interest in internet companies, fintech and mobile apps

*Location: Zurich, Switzerland