Are you interested in working for a company that is passionate about its customers? That lives its values and nurtures its employees? Then Medela is the company for you.
Founded in 1961 by Olle Larsson and headquartered in Switzerland, Medela today is led by his son Michael Larsson. Medela concentrates on two business units: "Human Milk", with basic research recognised globally and leading in the development and manufacture of breastfeeding products and solutions, and "Healthcare", engineering and manufacturing highly innovative medical vacuum technology solutions. Medela has 19 subsidiaries in Europe, North America and Asia, distributes its products in over 100 countries and employs over 1,600 staff worldwide.
At our headquarters in Baar, we are seeking for the Global Customer Service Team.
Teamleader Customer Service (m/f) 100%
Your responsibilities
Organization of the team structure such as workload, absence management and trouble shooting
Talent management of the customer care team
Transfer strategic objectives into implementation
Implement & train guidelines and processes
Support activities to enable and empower customer service as well as service centers worldwide to increase their self-sufficiency
Trigger knowledge management to support new tools
Train internal customer service departments
Responsible for KPI definition & reporting
Leads and / or supports projects
Coordination with internal departments
Takes part in daily business max. 20%
Your qualifications
Commercial education, further education in export and team leadership
Minimum of 5 years' experience in export and team leadership
Experience in change management and process reliability
Customer care skills, networked and structured thinking
Strong personality, who can motivate and lead the Team
Good language skills of English and German, other languages are an advantage
Your opportunity
At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and wellbeing through knowledge-based and innovative human milk and medical vacuum solutions.
Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.
If you are interested in this opportunity, Diana Krnja, Head of Recruitment & Employer Branding, is looking forward to receiving your application.
For this position we only consider direct applications - thank you for your understanding.
