Job Detail

Full-time position (40 hours/ week), permanent, immediately available

Would you like to take care of the tactical lifecycle management of our service portfolios and of the operational customer service level management? If you want to combine your talent in service management with your know-how in telecommunications, then seize the opportunity and convince us of your personality.

Your challenges

• You develop, implement and improve a consistent service portfolio over all product lines


• You respond to invitations to tenders (ITT), requests for information (RFI) or proposals (RFP) with respect to the service offering, besides providing consultancy, developing and presenting solutions related to services


• You conduct regular operational review meetings with customers and follow them up to achieve the required customer satisfaction


• You manage the incident management, problem management and repair processes to achieve targeted service levels


• You tune, together with the technical support staff, the aftersales service process. In your work reporting is key; you create reports per customer, per product line and over the whole of all products to be used within customer and internal management reviews


• You act as an incident and problem escalation level. You cooperate and coordinate intensively with Product Line Management, Technical Sales Management, Back Office, Sales, Marketing and Repair


• You proactively provide and implement improvement plans as part of the Products & Solutions Management

Your profile

• You have completed your University degree in electrical engineering or closely related studies


• You have some years of experience in service management, ideally in the telecommunications environment


• Affinity with wholesale telecommunication services is desirable


• You have experience with ticketing systems, ERP, database mining, web-based programming


• You are not new to ITIL service management, eTOM, analytic trouble shooting, process design and management


• You have a good working knowledge of both spoken and written German and English


• You are characterized by your focus on results, your process management skills and your focus on people


• You are willing to travel abroad up to 20% of your time

Your place of work

• Zurich

About us

For over 25 years, the leading telecommunication operators in Europe, Africa, Central and South America have been counting on our products to operate their networks for data transmission as well as energy and network management. With our R&D department, an own manufacturing division and direct sales and service, 250 employees are working together with our customers. In a market that is full of new developments, we are operating from our headquarters in Germany and Switzerland with our branch offices in London, Mexico-City, Paris, São Paulo, Turin and Vienna.