Job ID273777BRPosition TitleService Delivery Manager Commercial DataApply to Job
Job Description
This critical role will lead Novartis Commercial Insights strategy, roadmap definition, use of data as key strategic asset - in collaboration with Business stakeholders (e.g. Product Owners) - to maximize value generation for Sales and Marketing. The SDM Commercial Data and 360 Insight represents IT to the business ensuring that expectations for IT services are met. Candidate is able to work independently, with pragmatism and masters the Data/Analytics Commercial strategic initiatives as well as the Agile methodology. Key success will be defined through intimate understanding of the Sales and Marketing and Business processes and key objectives, customer journeys and value realization maximization. The scope covers both Oncology and Pharma Divisions. Drive transformation into new ways of working in order to deliver harmonized enterprise data models and insights products.
You will be responsible but not limited to:
• Collaborate with Business and IT Leaders to drive - Market and Customer insight strategy and roadmaps definition
• Translation of these strategies into Global Commercial Strategic initiatives plan (ICON, DROID v3, DICE v3, CONNECT, ACT Data AA, MDM Deep Blue)
• Define uses cases for these users - planning and identification of appropriate data sources, data models, best in class Metrics/KPIs and Visual solutions / technology to close these gaps
• Value generation optimization (qualitative and quantitative benefits planning and measurements) - users adoption and satisfaction optimization (including planning and measurement) - internal solution / product promotion and training (e.g. product catalogue)
• Liaise with the service development and deployment teams (e.g. Analytics COE, Project Execution) to ensure successful execution of Global Commercial Strategic initiatives (ICON, DROID v3, DICE v3, CONNECT, ACT Data AA, MDM Deep Blue)
• Develop project / use cases estimates, feasibility assessments, business cases - manage budget and Third Parties with efficiency, accuracy and transparency - drive internal IT approval processes (e.g. DRC, ITIC, …)
• Ensure efficient and compliant product releases mgmt (Agile) / consistent traceability between user requirements, functional specifications and testing (waterfall)
• Act as internal “Agile” champion in data and insights space / Novartis IT and Business organization and help promoting SCRUM values (personal commitment, courage, focus, openness, respect)
• Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security), industry best practices
Minimum requirements
• Bachelor Degree in Computer Science, Engineering, Information Technology, or Business
• Admin Higher degree in any of the above disciplines is preferred
• Business fluent in English (written and spoken)
• +15 years of business and IT Mgmt experience at Global/Regional/Local levels
+10 years of Global Program Mgmt and Data Mgmt and Business Intelligence experience.
750 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks. And where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help reimagine medicine.DivisionNBSBusiness UnitIT NBSLocationSwitzerlandSiteBaselCompany/Legal EntityNovartis Pharma AGFunctional AreaInformation TechnologyJob TypeFull TimeEmployment TypeRegular
