Job Detail

TestingTime.com – The world’s largest online test user recruitment service.

TestingTime supports UX and market researchers from well-known companies such as Zalando, Microsoft, Trivago, UBS, and AXA by making test user recruiting easy, fast, and hassle-free. Thanks to our pool of more than 400,000 test users, we’re able to deliver any profile within 48 hours.

If you want to have a significant impact on our success story, we’d love to have you as our new Chief Customer Success Officer!

Responsibilities include:

• Coordinating and leading our international Operations and Customer Success team




• Ensuring high-quality delivery and outstanding customer service 




• Optimize processes and interfaces between Sales and the Pool Growth team.



• Automated delivery processes



• Improve quality management 



• Reporting and measuring improvements through KPI's 

This job is for you if you have

• a degree in either Business/Economics, Market Research, Supply Chain Management or a related field



• long-standing experience in a Customer Success role and love to make customers happy



• a customer-centric mindset, the ability to think outside of the box and getting things done mentality


• leadership experience 


• excellent English skills (German is a plus)

Benefits

• The opportunity to be part of the management team.




• The opportunity to shape the sales and marketing team.




• A dynamic and agile working environment with Continuous Deployment that encourages you to run experiments and tests.




• Flexible working hours, home office, and a modern workplace in the heart of Zurich.




• The opportunity to get personally involved in one of the top 20 Swiss startups and make a difference.




• An entrepreneurial, motivated team and regular team events.

Want to learn more about us? Check out our about us page!