Job Detail

As an Enterprise Project Manager, you will be the first point of contact for our large enterprise customers ensuring a solid project plan and project management to provide a smooth onboarding and rollout. You conduct face to face customer meetings and calls on a regular basis with customer and internal stakeholders to drive proactive initiatives, support and problem solving to ensure complete customer satisfaction.

We expect you to treat Customer Success as a product at Beekeeper, innovating and iterating on the customer experience. You will be measured on customer satisfaction.

Your Responsibilities

• Develop, review and implement tailored account project plans for the designated base in order to deliver a successful project implementation


• Being decisive and confident in fulfilling customer requirements in order to delight customers or overcome time constraints/deadlines


• Facilitate setting outcomes and measurable objectives with the customer (“success criteria”)


• Enhance key customer relationships and work in the Customer Success teams to drive opportunities for expansion and renewals within existing customers


• Engage across the customer’s organization and works cross-functionally within Beekeeper to identify opportunities and risks, and present recommendations and solutions


• Understand and assess our customer’s business objectives and promote Beekeeper’s value and ROI


• Provide our customers with coaching and best practices to improve the adoption of Beekeeper


• Drive improvements in customer experience and satisfaction across channels


• Work closely with internal departments to handle customer projects and queries

What we look for in you

• Positive attitude and passionate about customer loyalty


• 4+ years of relevant work experience in project management


• Experience of working with large complex customers


• Comfortable working multiple projects simultaneously


• Ability to manage decentralized, global relationships with multiple stakeholders


• Demonstrable experience of building executive level relationships


• Proven customer management skills/experience and effectiveness with difficult customer situations


• Experience managing cross functional teams within a customer organization to support a joint outcome


• Highly organized and methodical with excellent follow-up to ensure customer expectations and deadlines are met


• Excellent communication skills and analytical skills


• Fluent in English


• Eligibility to work in the EU

Bonus Points

• Experience with full lifecycle SaaS implementation and deployment on a global scale


• Background in Internal Communication or HR


• We love founders and an entrepreneurial mindset