Job Detail

Service Operations Manager (f/m/d) – Power Supply / UPS - 005JEH

Wettingen close to Baden / Switzerland

Are you driven by customer satisfaction and obsessed to deliver the best technical field service to your worldwide clients? Are you experienced in power supply and have a deep knowledge about UPS products? Then the open position as Service Operations Manager (f/m/d) for field service operations in Europe, India and Africa in our daughter company Gutor Electronic might be your next career step.

You will manage a team of 22 Field Service Engineers and Coordinators who deliver field service for the installed UPS base of our global customers. Besides the role as remote people manager, you are also responsible to support the growth of the Gutor service sales. Your workplace is in our Service Center Headquarter in Wettingen, Switzerland.

Life Is On – are you too?

 
Your responsibilities

• You lead a team of service engineers, coordinators and admins onsite and remotely including all people management tasks like yearly performance reviews, people development and recruitment.


• You ensure an optimized workforce planning done by the service coordinators and that service delivery is carried out according to Health, Safety and Quality requirements.


• You are responsible for forecast of invoicing, as well as cost management tracking and payment of overtime following local processes and regulations.


• You act as primary escalation point for all technical related issues and ensure a close cooperation with the technical support team and other departments of Gutor.


• Finally, your responsibility also includes the achievement of yearly service targets and the development of new business opportunities.

 youtu.be/GrfGmkt2p9k 
Our offer

• You can expect exciting tasks with international responsibility that make sure that you will not be bored.


• You benefit from attractive development perspectives within the Schneider Electric group – also on international level.


• Work in truly international teams with colleagues from over 25 nations worldwide.

 
About you

• You hold an Electrical / Electronical Engineering Degree (Bachelor / Master / FH) with professional experience in UPS business (must have).


• You have at least 5 years´ experience in service operations management and you are an experienced people manager who leads by example.


• Your communication and influencing skills are well trained: Fluency in English is a must, other languages like German or French are a plus.


• You see yourself as a teambuilder and team player: You act sensitive in terms of cultural differences and various levels of job seniority and you can manage a team remotely.


• With your flexible and energetic mindset, you like to find solutions for questions no one has asked before and you are motivated to build the best team.

 
 
Your next step – apply of course!

We look forward to receiving your application via our online job portal.                                          Please upload your complete application documents stating the respective Job ID 005JEH.

 

Contact person for this position is Isabel Blumrich. If you have any questions regarding the application process, please contact our Recruiting Service Team by email bewerbung@se.com  or telephone +41 (0) 44 728 74 08.

 

We at Schneider Electricare involved everywhere. From transformer substations to sockets, from smart homes to industry 4.0 – we are pushing ahead with digitization. Our customers know what they have in us and our 137,000 employees in over 100 countries. Always with the big picture in mind, sustainability and our employees in mind, we offer far more than products – we offer solutions, customer proximity and innovation.

Curious to get to know your new colleagues? Find out more in our German blog blog.schneider-electric.de

Also check out Schneider Electric as an employer www.schneider-electric.ch/jobs

 

Primärer Standort

: CH-Aargau-Aargau-Wettingen

Beschäftigungsart

: Vollzeit

Bewerbungszeitraum

: Laufend