Come to AXA, Switzerland's leading insurance company, as

Contact Center Engineer

Winterthur
80-100%

In this challenging role you will be part of a professional team – working in agile mode - and act as a contact person for AXA's Contact Center Solution based on Alcatel Genesys. This business-critical service provides load balancing for voice and non-voice tasks to AXA collaborators Switzerland wide. To manage the Contact Center Solution you are working closely with the customer, the product owner and the infrastructure managers.

Your contribution

• contact for stakeholders and partners (IT architects, clients, operations, product owner, IT component responsible, projects, providers)


• responsible for run and lifecycle of Audiocodes SBC and Genesys Application


• proactively management of the platform concerning functionality, quality, economically, performance and operations stability


• improves the Customer Experience together with IT and Business across watching market trends


• takes responsibility as trouble-shooter and coordinates the solution finding in case of issues and problems


• you are responsible for all security and compliance topics in the named context


• collaboration with teams in other countries and regions of AXA Group and offshoring partners

Your capabilities and talents

• higher degree in information technology or equivalent


• deep knowledge of Genesys architecture (GAX, SIP Server, Composer, GMS, WFM, IXN, Router, Info-, Data Mart, IWD)


• experienced knowledge in patching, hot-fixing and deployment of Genesys releases


• basic knowledge in routing strategies


• very good knowledge in Oracle, SQL Databases and servers


• good English and German language skills

Do you have an entrepreneurial spirit and know how to set clear objectives? If so, then why not choose a successful company with an international orientation to help you get ahead? We offer a range of activities, a large number of projects and attractive opportunities with which you can advance your career.

Advantages

Health

• massage offers, sports courses at lunchtime


• fitness subscription on special terms


• health seminars and check-ups

Mobility

• reduced-price mobility offers B34


• Half-Fare (Halbtax) or General subscription (GA)


• Reka checks


• driver safety training

Family

• maternity leave up to 5 months


• 4 weeks' paternity leave


• company's family allowance


• flexible part-time work models

Accidents & Illness

• Full continued salary for 6 or 12 months (from 6th year of service) in the event of illness and accidend

Insurance products

• 30% discount on AXA products


• private insurance for occupational and non-occupational accidents

Paid leave

• 5 weeks' paid leave


• depending on age, grade, and length of service, up to 6 weeks

Pension fund

• employer contributions to the pension fund well above the statutory minimum


• choice of savings plans for retirment provision

About AXA

Strong roots in Switzerland, and at home across the globe. That's AXA. Join our team – and bring us your point of view and your capabilities. We are looking for people who make use of their creative space and who are ready to develop the perfect future solutions for our clients. We offer the necessary freedom of scope. As well as work models that fit your needs. And a corporate culture in which we welcome your ideas. We look forward to having you on board! We make a difference – together.

Additional information

What is AXA Flexwork?

The future belongs to all: Never before were so many different generations active together in the working world. To do justice to their diverse needs, AXA is committed to generational dialogue and flexible work models.

Learn more about AXA Flexwork

Our distinctions

Our goal is to offer existing and future employees the best working environment possible. Discover more about our distinctions here.

OUR DISTINCTIONSContact usPlease contact for any questions you may have regarding this open position Michael Meier Recruiting Manager
via E-Mail michael.e.meier@axa-winterthur.ch or
Linkedin

We are unable to accept applications through staff referral agencies for this position.

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