Job Detail

The Senior Admissions Representative is responsible for recruiting, interviewing and enrolling new students for Collège du Léman. She/he will deliver an outstanding “Family Experience” throughout the admissions journey, in order to maximise conversions to enrolment and meet/exceed the new student targets established by the Senior Leadership Team. The Senior Admissions Representative will promote the School’s services to local parents, expatriates, boarding families and education/relocation agents.

Key Responsibilities:

Customer service| Being highly responsive to prospective parents and their needs

• Ensure timely (within 24hours) follow-up of prospective family requests and expedite the resolution of challenges and problems.


• Provide excellent customer service support to parents and students throughout the admissions process, including welcoming new families into the school, making the process clear, quick and easy to follow.


• Engage the wider Collège du Léman organisation (academic, pastoral, operational) to deliver that customer service.

Education advisor| Providing personalised advice to parents on the right programmes for their child.

• Develop a deep understanding of the individual needs of each family (both parents and students) in order to understand how best we can meet them.


• Work hand in hand with the wider school staff to become a trusted partner to families, demonstrating a high level of knowledge of the academic, pastoral and operational offer of the school and how it relates to each family’s needs.


• Support parents through the application and assessment process, including working with schools of origin, ensuring that all necessary documentation for the acceptance process is prepared and submitted in a timely manner.

Sales person| Closing parents and agents to move through each stage of the admissions pipeline, providing clear communication on what differentiates CDL from its competitors, and seeking out new lead opportunities.

• Relentless focus on helping each family appropriately ‘move to action’ (closing) at each stage of the admissions pipeline, coordinating all departments of the school as required to assist.


• Maintain each family’s data securely on the admissions database, (a) appropriately following up with all leads, responsive, dormant and unresponsive, and (b) providing reports & Key Performance Indicators to determine the pipeline value.


• Analyse and research the market to develop admissions strategies and plans: (a) Competitor schools to ensure in-depth understanding of relative strengths, weaknesses, opportunities and threats of each. (b) Educational partners (events/fairs, agents, feeder schools, industry bodies).


• Plan, execute and participate in admission events locally and internationally.


• Assist with the development, maintenance and execution of the annual re-enrolment plans.


• Develop close working relationships with external education agents to drive boarding enrolment.

Plus other duties as requested by management.

Skills and Competencies

• Demonstrates high levels of empathy at all levels within and outside the organisation


• Excellent interpersonal and presentation skills


• Ability to communicate at all levels within an organisation


• Outstanding customer service and/or sales skills


• Sales and/or customer service experience preferably in the luxury, hospitality or service domain 


• Data based and Results driven


• Ability to work independently and as part of a team


• Dynamic personality


• Positive and proactive approach to work


• Flexible


• Excellent organization skills


• Excellent written and verbal skills in English and/or French


• Mother-tongue or very strong Chinese/Mandarin written and verbal skills


• Detail oriented