As part of our Business Service Management & Solution Design team at our headquarters in Zurich-Altstetten you own and manage bank's services and applications from a business perspective (business owner). You will be responsible to define business services as part of the bank`s service catalogue. You act as the SPOC with commercial and enabling functions to provide business solutions and services and are responsible to meet the business SLAs.
Key responsibilities
Own specific business services, digital products and business applications of the bank
Run those under a unified service management framework with a holistic view and ensure service SLAs and KPIs
Enhance existing bank’s services and digital products with focus on new technologies incl. definition, design and roadmap definition
Promote and advertise new concepts and ideas in close collaboration with business units, Strategy & Architecture and IT
Translate business needs to business requirements, design digital and business solutions in collaboration with IT, Architecture and Process Engineering for their implementation
Handling of service requests / incidents and provide long-term solutions / improvements for repeated incidents that require process optimization.
Work in bank-wide projects as owner and coordinator of the inception phase and as SME in all project milestones.
Your profile
A college or higher education in Finance or IT
Minimum three years’ work experience in the financial or insurance sector (credit or payments are preferable)
Experience as a product / application owner from a business perspective
Experience and sound understanding of business and/or IT service management preferable
Excellent analytical and conceptual thinking, able to understand and integrate different aspects and requirements from a holistic view
Proactive and collaborative mindset, team player
Customer focused, service oriented personality
Strong communication skills and very good negotiation and stakeholder management skills
Fluent in English. German is a highly preferred
Contact
Rahel Züllig
HR ManagerAbout UsCembra Money Bank AG is a leading Swiss provider of consumer finance products and services. Its product range includes personal loans, auto leases and loans, credit cards and insurance sold with those products as well as invoice financing, deposit and savings products.
Headquartered in Zurich-Altstetten, the Bank has operations across Switzerland via a network of branches as well as alternative sales channels such as the Internet, credit card partners, independent agents and car dealers.
Cembra serves around 1 million customers in Switzerland and has around 1,000 employees from 37 nations. In September 2019, Cembra completed the acquisition of the consumer finance provider cashgate. Cembra Money Bank AG has been listed on the SIX Swiss Exchange since 2013.
Apply now Direct applications only can be considered.
