dacadoo is a very successful and fast growing IT company with headquarters in the city of Zurich as
well as subsidiaries in the USA and Australia. The company operates worldwide and promotes digital
transformation in healthcare with its lifestyle solutions. The corporate goal is to strengthen health and
well-being through active engagement and artificial intelligence.

Service Delivery Manager 80-100% (m/f)

Your responsibilities

• Technical day-to-day contact of a customer / partner portfolio fostering a strong relationship


• Ensuring that provided services and delivery standards are met


• Support professional services team in test phase of new projects and take over lead in day-to-
  day issue management and release coordination starting with the deployment phase


• Coordinate releases of new features and language translations with customers

Your qualifications

• IT Experience with external customer facing roles


• Client communication experience


• Strong team player with exceptional interpersonal and communication skills, customer-focused
  and service-based thinking


• Experience with Service Management Framework (ITIL)


• Working experience with Jira and other Atlassian productivity tools


• Experience with Service Operations (Incident, Change)


• Fluent in English and German, further languages would be advantageous

We as an employer offer

• Multicultural and international working environment


• Workplace in the city of Zurich


• Open corporate culture with a lot of personal responsibility


• Supportive and collegial environment


• Projects in the field of digital transformation, DevOps, Cloud

Pius Hefti, HR Manager looks forward to receiving your complete application to
careers@dacadoo.com.