Job Detail

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Are you ready for your next career step ? Are you a flexible, ambitious and self-starter individual with a high work ethic ?

For our B&PS division based in Zurich, we are currently looking for a 

SAP Service Delivery Manager  

Your Responsibilities

• Own and drive customer satisfaction and service quality


• Develop customer relationship at multiple organizational levels


• Manage delivery of all services


• Drive adherence to both intelligence and client policies and procedures


• Conduct resource scheduling and coordination through the staffing process


• Engage with intelligence Line of Businesses (LOBs) (Application Management, Maintenance, Hosting, Consulting, Innovation) active with client


• Drive awareness of all cross-LOB initiatives that may impact delivery to the client (projects, organizational changes, etc.)


• Review and approve monthly invoice and billing (time and expenses)


• Identify and drive continuous improvement initiatives

Your Profile

• Bachelor's degree (or its equivalent) in Accounting, Finance or related field of study


• At least 5 years of experience in IT service management (SLAs, escalation management, contract management, etc.) in large scale environment


• Experience in configuration and management of SAP FICO IT application systems, maitenance and support


• ITIL Framework understanding and knowledge, ITIL V3 Foundations Certification or higher


• Enhancement and user-exits in areas of functional expertise


• S/A Hana exposure and/or training


• 5 years of SAP FICO project implementation experience/support OR £Master's degree and 3 years of experience


• Ability to evolve in political context and to step-in difficult situation when necessary


• Swiss German mandatory with good communication skills in English

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.