Job Detail

As a Distribution IT Business Analyst / Requirements Engineer, you will be part of the Distribution & Payment Solutions IT Service Factory within the Lufthansa Group and therein responsible for the business analysis / requirements for the implementation (and later the operation) of a Touristic Distribution Solution.

Within an interdisciplinary project organization, you will be part of the IT project with 6-10 employees from various IT domains of Lufthansa Group. The goal of the IT project is to implement a state-of-the-art software solution that supports the business concept and processes of a full or partial charter airline. You will have the rare opportunity to build up a business model and its IT operation from scratch; consequently, the setup of all Application Management Services (based on ITIL) will be part of the project.

Ideally you have a background in airline IT or you worked in an IT department of a tour operator or you have a good general understanding of tour operator processes related to airlines overall.

Some of your strongest skills should include the conducting end-to-end business analysis, gathering and documenting requirements, understanding and defining IT processes, identifying possible technical obstacles and possible solutions, managing external software providers and communicating transparent within the organization. A highly motivated team based in different European locations is awaiting you!

Your challenges

• Act as IT Analyst and/or Business Analyst and/or Requirements Engineer within the IT project as part of a larger interdisciplinary project team


• Implementation of in-house or third party distribution technologies / products


• Define operational processes based on company-wide standards


• Coordinate activities with other Lufthansa Group airlines


• Establish and maintain long-term relationships on technical level with partners/stakeholders


• Create interface specification documents or technical change requests


• Collect, summarize and distribute distribution knowhow within Lufthansa Group

Your profile

• Proven Requirements Engineering / Business or IT Analysis skills, ideally with a related certificate


• Higher education with relevant work experience


• IT background, e.g. acquired through work experience and/or trainings (e.g. ITIL)


• Understanding of Tour Operators or Distribution Technologies or Airline or Travel IT is a plus


• Experience in working with different technical interfaces as well as XML and/or other languages


• Know how in any of the following areas as a plus: pricing, ATPOC, PSS, GDS, EMD, ticketing, ancillary services


• Willingness to travel up to 40% (mostly between the Hubs Zurich, Frankfurt, Vienna)


• Fluent in English and/or German, other languages as a plus

Details

Type of contract: CLA

Employment level: 80-100%

Department: Service Factory Distribution & Payment Solutions

Work place: Zurich, Kloten

Starting date: January 01, 2020  

Application Deadline: November 21, 2019

Contact

Service Factory Distribution & Payment Solutions: Mr Bernhard Kaiser

Human Resources: Ms Andrea Huber

Recruiting Support: Tel.: +41 44 564 22 66, recruiting.services@swiss.com 

You may apply in English or German.