Job Detail

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Are you ready for your next career step? You like to work as a part of our team and you demonstrate a strong customer focus mindset? Are you a flexible, ambitious and self-starter individual with a high work ethic? Then we wish to get to know you!

For our division «Infrastructure & Data Management» in Zurich we are currently recruiting a

Service Delivery Manager (m/f/d)

In this role, you build & maintain relationships with our clients and manage their satisfaction (trend analysis, issue resolutionand forecasting). You are responsible for all aspects of Service Management (e.g. incident, problem, change, config, capacity, availability). The outcomes are an optimal balance between cost and quality/SLAs achieved in compliance with the initial business case.

Specifically, you help us to

• Ensure that a regime of daily service reviews exist and drive for improvement and results


• Build a delivery community, ensuring an understanding of client’s business, preferences and establishing a commitment to service quality/SLA achievement


• Actively manage costs on the account, achieve year on year improvement whilst balancing appropriately cost vs. quality


• Foster and champion a culture of continuous improvement, innovation and automation

Your profile

• You successfully completed your university degree in computer science


• You have a solid experience in the Service Delivery Manager role or at least in service delivery with international customers


• You stand out with your effective communication ability, both verbally and orally


• You show a positive attitude and you enjoy making a positive impact on the team and understand how to drive best results from multicultural teams


• You demonstrate excellent planning and organizing skills and you are results focused


• You convince with your advanced client intimacy and negotiation skills


• You love working in an international team


• You communicate business fluent in English and German, any other language is an asset

What’s in it for you?

We are a global organization. Joining Atos means you join a network of experts and you enjoy extensive training possibilities with current and emerging products and technologies. We offer flexible working hours, a 40-hour work week, minimum 25 vacation days and competitive pay and benefits packages.

Your application

If you wish to apply for this position (reference number 137465), please visit our careers page:jobs.atos.netand complete our online application form. We’re looking forward to receiving your complete application (incl. cover letter, CV, and all work certificates and diplomas).

Atos does not discriminate based on race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and meaningful business requirements. We are committed to making reasonable adjustments to the applications process for people with disabilities.