Job Detail

When you are part of Thermo Fisher Scientific, you will do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Fisher Clinical Services GmbH is part of Thermo Fisher Scientific Corporation, a world-class company serving the scientific community and healthcare industry. We are leaders in providing clinical supply chain management services and clinical supplies distributed to patients worldwide. For more information about our site in Zürich please visit: www.fisherclinicalservices.com

Field Service Engineer (m/w/d) - Zürich

The Field Service Engineer is responsible for performing the on site installation, servicing and repair of complex equipment and systems. Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of FEI systems and their associated options.

Responsibilities:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.


• Conduct on-site scheduled planned maintenance visits.


• Provide troubleshooting and repair support for customers and other field service personnel.


• Cultivate and develop positive working relationships with customers, system users and company personnel.


• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.


• Complete and submit field service reports.


• Provide training for customers and users on system maintenance.


• Provide feedback to product quality teams.


• Provide appropriate input in writing updating and correcting various FEI system documentation.


• Provide input for various reports including identifying and isolating unique problems with system.


• Act as a subject expert and resource for training.

Qualifications:

• Typically requires a University degree or equivalent experience in electronic system troubleshooting.


• Typically requires 2-7 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.


• Experience troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.


• Ability to deal effectively with customers.


• Excellent interpersonal communication skills.


• Proven ability to troubleshooting complex systems and subsystems down to component level.


• Literate in MS DOS and Windows software environments.


• Able to read and interpret schematics.


• Familiar with UHV phenomenon and technology.

What we offer:

• Employment within an innovative, growth-oriented organization.


• Outstanding career and development prospects.


• Company pension scheme and other fringe benefits.


• Exciting company culture, which stands for integrity, intensity, involvement and innovation.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.