Behind every presentation of each product sold by Roche is the involvement of Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes medicines at sites around the world and includes more than 10 000 employees worldwide.
"Global Technical Development" (PTD) is an organization of over two thousand people globally that are integral for the mission of Roche to develop meaningful medicines for patients. Therefore, we actively collaborate and develop creative technical solutions to bridge early-stage, late-stage and commercial product needs. The mandate of the group is, to expertly deliver the pipeline and supply quality products to patients. The group excels in its work through innovation, teamwork, dedication, and mutual respect and contributes every single day, continuously improving what it does.
“Clinical Supply Chain Management” (PTDS) is responsible for the supply of all global clinical trials throughout the lifecycle of our products - Entry in Human (EIH) to post-approval. The group partners with customers and suppliers to offer best in industry services regarding lead-times, flexibility and cost-effectiveness. The organization’s mission is to cost-effectively ensure the right product is in the right place at the right time every time, such that no patient will go without treatment and no clinical trial will be delayed.
In this role you will support this mission through the following responsibilities:
Provide technical support for system or interface related issues in daily operations
Review relevant system and interface standards to further improve logistics processes
Analyze performance and drive holistic solutions by understanding processes and tools
Maintain compliant functionality and process standards between Roche system (e.g. SAP) and the warehouse or transport management system of external logistics service providers
Notify potential discrepancies and provide all necessary information for technical assessment
Issue handling in inbound & outbound deliveries from internal or external parties (e.g. Affiliates (CLARA PA), 3PL)
Act as first level support function to coordinate system, interface or transmission related issues in day-to-day order, distribution and logistics operations and provide training to the users
Address issues to the respective second level support functions and follow-up on corrective or preventive actions
Coordinate with master data team the maintenance of essential master data
Receive and validate system related requirements for order, distribution and logistics operations
Perform user acceptance and regression tests for new or changed functionalities in Roche systems and/or respective interfaces
Participate in user community meetings and represent the department to foster exchange of experience, assess the impact of future changes and address requirements for potential improvements
Lead or participate in global projects that aim to improve the overall supply-chain management functions and performance
Additionally, the job holder will be responsible for actively supporting the management of a portfolio of global clinical trials, ensuring timely management of system, cross-functional activities and interfaces to ensure drug supply is in place in time to meet delivery expectations. In particular:
Interact within the Global Clinical Distribution Team and Clinical Demand and Supply Planning teams in order to exchange and leverage internal knowledge to support study lead times. Interactions with other groups may include country-specific depot operations, Clinical Research Organizations (CRO’s), IxRS and various Quality teams among many
Identify and drive root cause analysis and process improvements and perform the role with an exemplary mindset of continuous improvement and global thinking
Who you are:
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point. The successful candidate will have the following qualifications:
University or Master Degree in Business (Operations Management or Supply Chain Management), Science, Engineering or IT
Minimum 5 years’ work experience in Logistics, Distribution or Supply Chain or IT, with direct work experience in the pharmaceutical industry
Broad knowledge of Clinical trial management, Logistics, and Distribution
Practical experience with GDP, trade compliance, and other regulatory requirements
Project Management, Lean Six Sigma and APICS qualifications are a plus
Experience in working and driving results in a team and matrix organization
In-depth knowledge of SAP systems (ERP (SD), PI (XI) and EDI interfaces, APO, GTS) and functionalities
Experience in process improvement and project management
Strong planning, organization, time-management, and end to end process-thinking skills
Ability to successfully manage competing priorities, including operational tasks with project deadlines, and to maintain focus in a complex, ambiguous environment
Analytical, problem-solving skills, with the ability to anticipate problems, recommend solutions and implement
Track record of adding business value through process improvement
Excellent communication and negotiation skills across all levels of management, peers, customers, and vendors, and supplier relationship management
Track record of adding business value through process improvement