Teamleader Support - Digital BankingThe CREALOGIX Group, founded in 1996, is a Swiss Fintech 100 company and belongs to the global market leaders in Digital Banking with around 700 employees worldwide. As an enabler, CREALOGIX develops and implements solutions for the digital bank of tomorrow and is represented with its broad range of product and service offering in Digital Banking, Digital Payment and in Digital Learning. In short: “We create digital leaders” – We turn our customers into digital champions by supporting them with our deep knowledge and experience.
Your mission:
Provides customer service management relating to client software implementations
Builds up a team of 2nd and 3rd level supporters for B2B clients of our e-banking solution
Leads remote (e.g., telephone, online) post-warranty troubleshooting and diagnostic support services to ensure that all products and services function properly
Defines customer service management standards with a set of KPIs
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly and effectively according to SLA
Liaises with Group function to align support services
Guides the backlog management Process
Your background:
Proven track record and minimum 5 years experience as a Teamleader Support
Familiar with implementation of complex software solutions in the banking industry
Strong leadership skills with an agile mindset and a high level of customer orientation
Aware of business priorities and risks as they impact overall customer relationships
Ability to set clear priorities depending on customer requirements
Ability to define clear processes and standards and to implement them in the organization
Positive and dedicated personality with strong problem-solving skills and result orientation
Quick comprehension as well as a structured and analytical way of working
Strong communication and stakeholder management skills
Excellent time management, decision-making and organization skills
German mother tongue with fluent English
Why CREALOGIX?
Have you ever thought about what makes you laugh? Humorous friends, delicious food or even challenging tasks? We at CREALOGIX laugh a lot – be it with one or the other joke, while working together on tricky tasks and achieving projects.
We work in a dynamic and demanding environment with many challenges that we need to master. If you do not lose your laugh in this environment and if you bring persistence and stamina, you can expect self-responsibility, varied tasks, as well as an open culture, a casual dress code, flexibility with the possibility to work part-time, German and English lessons and much more.
At our location in Zurich, Altstetten we start the day with delicious bread rolls, fruit and fresh coffee. As from the end of 2020, “Greencity” will be our new home. We have a say in how our brand-new offices, meeting rooms and lounges will look like. “Greencity” offers a perfect location for having breaks outside with fresh air.
About CREALOGIX:
CREALOGIX Group is a globally operating, independent Swiss software house and, as FinTech’s top 100 companies, is one of the market leaders in digital banking with more than 700 employees worldwide at various locations including Switzerland, Germany, UK, Spain, Austria and Singapore.
CREALOGIX develops and implements:
innovative FinTech solutions for the digital bank of tomorrow,
smart solutions for home and office for everything that makes administration, payment transactions and e-banking efficient and easy
and didactic and technical solutions for web-based learning in businesses, administrations and educational institutions.
In short: “We create digital leaders” – We turn our customers into digital champions by supporting them with our knowledge and experience.
Questions?
Please contact Sandra Wälchli on +41 58 404 80 18.
Have we caught your attention?
Don't hesitate and send us your application online. We are looking forward to it!
