Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today's technologies, we support people and organizations in realizing their true potential. We call this Human Forward.
Main Responsibilities
Management of the Accounts: continuous improvement of the service and performance byclosely interacting with and advising the customer
Developing proactively the local market of the district
Defining the local market approach to gain new high volume clients
Constitution and execution of strategic market plans
Planning and supervising all commercial activities (both proactive & reactive)
Relationship management both externally (clients and prospects) and internally (account management and business development)
Leadership / People Management: Coaching and Development
Coaching and developing direct and indirect reports
Developing successor(s) for district manager and branch manager level
Motivating and challenging direct and indirect reports to achieve their excellence in execution (performance management); their people management
Monitoring and evaluating the results of the branches and the branch managers in line with their KPIs/objectives/targets
Ensuring all people management processes are carried out in line with the company policy
Process Management: Innovation and new services
Implementation of new tools
Ensuring the efficient execution of all the corporate processes and basic concepts within their district/region in line with the company policy and in compliance with rules and regulations
Making quantitative and qualitative plans to support the above
Monitoring and steering performance in line with the KPIs of the district/region
What you will need to be successful in this job:
Bachelor degree - or similar level by experience
At least 5 years experience in a similar (inhouse) service environment(ideally as Account Specialist, Account Manager or Process Manager)
Excellent knowledge of English and German, knowledge of French is an asset
SIX/SIGMA or Project management education is an advantage
Competencies
Inspirational leadership
Customer service - service-oriented
Analytical thinking and solution-oriented
Organizational awareness
Strong process knowledge
Results-oriented
Influencing skills
Stress resilient
Conflict handling
Driving change
Open for feedback
Human forward approach
Contract
Permanent
Full time
Randstad's purpose is: supporting people and organizations in realizing their true potential. And this starts with making your work meaningful every day. It is people-work at its best. Making work meaningful.
So if you recognize yourself in the profile above and if you are interested in being a part of our vision, we welcome your application.