Global technical support (2nd level) of Adobe Experience Manager 6.4 with 150+ active users (authors) and some of the related modules or applications, such as Google Analytics, Google Tag Manager, Adobe Dynamic Media, Search as Service (SOLR)
Implementing AEM-related change requests, change management, release management, coordination with external partners, collecting and analyzing business requirements
Technical support of AEM 6.4’s global rollout, go-live preparation
Technical troubleshooting, root cause analysis, reproducing technical issues and documenting the findings as a knowledge-base article
Ensuring AEM global system performance, stability and alignment with internal security guidelines
Optimizing and review AEM configuration such as: start script, dispatcher configuration, user
Working across different countries and organizational units such as Legal, Marketing, Communications, Procurement
Supporting the AEM Lead Architect with any AEM-related issues, questions or technical tasks
Working closely with enterprise architects to ensure that the global IT architecture of SIS is future proof, scalable and meets all the performance and security related best practices and requirements
On-call coverage / pikett-service in a rotation with other team members for global technical AEM support during out of office hours and weekends, supporting and coordinating patch windows
