The Customer Support Engineer provides technical support, definition and implementation of engine work scopes in agreement with the customer.
Your tasks
To promote a positive Safety Culture and to ensure that Safety and Quality Policy is communicated/promoted and implemented within the Organization
To ensure that all elements of the SMS are properly implemented, maintained and continuously improved by fulfilling all SMS related duties and responsibilities as defined in SMS Manual
Actively support by identifying, participating or leading in problem solving activities or initiatives
Preparing and defining engine work scopes of the engine model CFM56 / PW4000 for engine shop visits with regard to customer requirements, SR Technics technical standard and contractual obligations
Optimizing of the Workscope in regard of performance, reliability, shop visit costs and turnaround time
Technical customer support for these engines during the shop visit
Defining and improving the technical standard and maintenance concept of the CFM56 / PW4000 engines and engine components considering the aviation requirements according to EASA Part 145 and all quality and commercial aspects
Preparing reliability analysis and continuously updating and improving the Engine Maintenance Program
Sales Support
Executing damage event investigations and issuing investigation reports
Technical assistance for engine maintenance and piece part repair organization
Interacting with OEM’s and vendors to improve reparability and reliability of engine parts and components
Supporting commercial Product Management regarding contractual issues as removal plan and workscoping incl. LLP (Life Limited Parts) management
Executing and participating at technical customer co-ordination meetings
Optional: Developing and reviewing one-time repairs under EASA Part 21 / SR Technics DOA (Design Approval Organization) under consideration of commercial and economical aspects in the function of a Design Review Engineer
Your profile
Bachelor or master of engineering (mechanical or aerospace science), ETH, FH or HF
Aviation MRO industry experience
Good knowledge of English (B2) and German (B2)
Your chance
We offer you an attractive position in a global and dynamic company in the aviation industry. Direct applications will be treated with priority. Please note that due to Swiss immigration regulations, we currently only consider applicants holding a EU Passport, Swiss Passport or a Swiss working permit.SR Technics is one of the world’s leading providers of technical solutions to airlines. Through our integrated service solutions we make sure our customer airlines have airworthy aircraft ready and available to fly. To and from any destination. Around the clock, around the globe. REF: ESEE/6342Contact:
