You will be working in the Swiss market and be the point of entry for all operational requests from bankers or clients.
Responsibilities
Lead the end-to-end account-opening process, taking into consideration local regulatory specificities that drive the documentation requirements.
Ensure strict follow-up of documentation (pending items, middle office and R&C lists) by contacting clients, together with the bankers.
Manage documentation flows (archiving and processing physical and electronic forms).
Lead KYC information gathering where required and update complementary documents in the systems when needed.
Process workflow requests in the systems (client codifications, credit card requests, credit lines, pricing exceptions, etc.) and ensue that the relevant client documentation is captured.
Close coordination closely with the zone’s Business Risk Manager to resolve any risk and compliance matters.
Lead and organise the prioritisation and remediation of Key Risk Indicators in the team.
Adhere to all existing policies and directives and support the implementation of new ones, where needed.
Process payments and transfers while ensuring call backs are systematically performed and support for other transactional activity where needed.
Build close relationships with relevant internal stakeholders
Support assistance with administrative tasks when required.
Profile
Bachelor's degree or similar relevant qualification, with a minimum of five years’ experience in a similar function.
Fluent in German and English; other languages required by the markets covered would be a plus.
Understand client documentation and internal processes of a wealth manager.
