Spring Professional is looking for an onsite Support Technician who will be supporting internal users with all facets of the corporate computing environment. You will provide onsite support and troubleshooting for the corporate computing environment along with much of the local infrastructure for a site or office. You have strong technical skills, excellent communication and interpersonal skills and a passion for problem solving. This is a full-time temporary role for a period of 6 months.
Your challenges
Troubleshoot and resolve technical issues by participating in direct user support.
Managing local incidents with the goal of returning the user to full productivity.
Document support observations or reports from users regarding the state of IT health at a specific site or office, outlining clearly areas that require further investigation by COEs.
Create and maintain tickets and bugs, providing comprehensive and relevant updates.
Assist with office build-out preparation including equipment setup
Interact with local customers and stakeholders to help identify IT challenges and ensure customer satisfaction and productivity is maintained
Understand site and user interactions with technology and look for ways to improve productivity; liaise with COEs to provide solutions from a user facing point of view
Assist partner teams with local execution of user impacting troubleshooting, changes & incident resolution
Your skills
BS degree in Information Technology, Computer Science, or relevant technical field; in lieu of degree, 2 years proven technical work experience.
Commitment, focus, and follow-through needed to see problems through to resolution.
Exemplary communication and interpersonal skills
Systematic incident solving approach, coupled with a strong sense of ownership and drive
Ability to provide basic support and troubleshooting for multiple operating systems such as Windows, Linux, OS X, Chrome OS and Android
Ability to provide basic support and troubleshooting for video conferencing, printing, telephony and other shared office technology
Aptitude for problem-solving.
Ability to identify technology productivity blockers for users and escalate
Ability to deliver basic training (basic user technology)
Experience working in system administration or IT operations
Experience with administration of multiple operating systems such as Windows, Linux, OS X, Chrome OS and Android
Your horizons
We offer you a nice challenge at one of the most exciting companies in the world. Our client has been identified multiple times as Fortune Magazine's #1 Best Place to Work and as the most powerful brand in the world. Our client has also been named as the most visited website on the Internet.
Spring Professional provides one of the most comprehensive benefits package in the industry to contract employees! Don't miss it! Next to a fix salary you will gain from nice fringe benefits offered by our client.
Location: Zurich
Duration: asap, 6 months
About Spring Professional
Advance your career, find a job that you love or discover a new opportunity for professional growth – we believe in these goals and work every day to help you achieve them. Spring Professional is a subsidiary of The Adecco Group specialising in temporary and permanent placement of qualified professionals.
Find out what we can do for you. Apply for this job, or for one of over 500 other vacancies at SpringProfessional.ch
Your contact
Frau Aylin Nur, Recruitment Consultant, looks forward to answer your questions by phone +41 58 233 4580.
You can apply directly online.
Please mention reference JN -072019-296805 in your application.
