Mikron Machining is the leading supplier of customized, highly productive machining
systems for the manufacturing of complex high-precision components made of metal
such as turbocharger housings, injection nozzles and ballpoint pen tips. The business line
Mikron Tool develops and produces the therefore necessary high-performance cutting tools
itself. These are regarded as some of the best in the world and are also used on other
manufacturers’ machines.
For our Agno site we are looking for a
Your main tasks
Your profile
_ Operationally manage, lead, supervise _ University degree or equivalent in me-
and develop the Mikron Agno Service chanical, electrical or SW Eng.;
unit (ca. 40 FTE) according to the Global _ Strong experience in customers service,
Service strategy;
sales experience and in-depth customers
_ P&L responsibility for the Mikron Agno understanding;
Service unit as well contribution for _ Experience in mechanical industry (pro-
Global Service result;
duction and logistic);
_ Satisfy customers creating long term _ Decision-making and leadership skills;
relationship (loyalty): balance internal _ High level of communication skills with
interests with customers’ expectations technical experts i.e. engineers
and complains;
_ Able to communicate in Italian, German
_ Responsible of organizational deve- and in English (French, Spanish as an
lopment including policies, systems, option);
training, culture, behavior and values for _ High emotional intelligence and intercul-
service staff;
tural skills;
_ Planning of optimization methods, pro-
_ Analytic, systematic and well organized;
cesses and its implementation;
_ Willing to travel 40% of the time
_ Support with high priority and resources
the Service business developer;
What we offer
_ Total quality management in collabo-
A dynamic and technological work envi-
ration with Products Care and Projects ronment, continuous training „on & off
Managers;
the job“, flexible working hours and good
_ Guarantee communication flow between social security benefits.
the management, co-worker and team
for what concerns development, changes
and events in the department
Are you interested?
If so, do not hesitate to send your complete application (CV, motivation letter, diplomas
and certificates). We are looking forward to meeting you. For more information and
further job offers, please refer to our website: www.mikron.com/jobs.
Mikron SA Agno, Via Ginnasio 17, 6982 Agno, Switzerland
Tel. +41 91 610 61 11, hr.mag@mikron.com, www.mikron.com