Job Detail

International Business Machines (IBM) is the world’s leading information technology products, services and solutions company. The company’s portfolio of capabilities ranges from services to software, hardware, fundamental research, financing and the component technologies used to build larger systems. 2014 revenues were $92 billion, with over 380, 000 employees operating in more than 160 countries.

IBM is an innovation company. Both in what we do and in how we do it, we pursue continuous transformation – always remixing to higher value in our portfolio and skills, in the capabilities we deliver to our clients and in our own operations and management practices. With the advent of Cloud, Mobile, Social and Analytics, the world has experienced a massive change in the way business is conducted. For example, the world produces over 2.5 quintillion bytes of data everyday and 80% of it is unstructured. Therefore, it’s invisible to current technology. IBM Watson along with our brand new Cognitive Consulting business is a cognitive system that can understand that data, learn from it and reason through it. That’s how industries as diverse as healthcare, retail, banking and travel are using Watson to reshape their industries.

At all levels within the company, IBM is looking for external talent to continue our transformation and continue to focus our growth in these new areas.

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.



Your Role and Responsibilities

A Hardware Technician or System Service Representative (SSR) is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.



A SSR is the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. This includes out of business hours (evening and weekend) activities, as well as standby service.

• S/he advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.


• S/he may also perform services activities such as systems solution assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.


• S/he is accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed.


• They have a thorough understanding of, and are able to articulate, IBM's technical support strategy.


• They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.


• The employee focuses on individual/team objectives and development of professional effectiveness.

Location is Suisse romande : Lausanne or Geneva



Required Professional and Technical Expertise

• Engineering, Electronics or Information and Communication Technology background


• 3 years of technical experience


• French native, English mandatory, German/Italian a plus

Preferred Professional and Technical Expertise

• Hardware Maintenance skills

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!



Your Life @ IBM

What matters to you when you’re looking for your next career challenge?



Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.



Impact. Inclusion. Infinite Experiences. Do your best work ever.



About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.



Location Statement

Location is Suisse romande : Lausanne or Geneva



Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.