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Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.
A Digital Advisor Manager’s team of Digital Advisors brings expertise, commitment and resources to drive a program of change to build a company’s digital business. They develop a team who guides organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to dream and envision their desired future, considering economic value and prioritizing alternative ideas. As the joint team designs, it refines the ideas, identifies dependencies, and eliminates roadblocks. The team continuously delivers innovation as this process, supported by the customer’s digital culture and platform, goes
from its first success to an embedded, systematic approach that captures the value of the Digital era.
Digital Advisor Manager leads a team of Digital Advisors as they support Microsoft's customers in the planning and realization of key digital
transformation initiatives.
The Digital Advisor Manager is a Key Enterprise Services role in demand generation within Areas through partnership with Account teams.
The focus of the Digital Advisor Manager role is to enable their teams to Dream, Design & Deliver Digital Transformation, bringing innovative ideas, leveraging the Microsoft Platform and showcasing the unique role that Microsoft can play Key accountabilities for the team include:
Digital Advisory Services
· The Digital Advisor Manager enables the team of Digital Advisors to influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the DT program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.
Change Leadership and Adoption
· Lead, support and coach a team of Digital Advisors to bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure the team drives a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer leading to ongoing commitment with Microsoft. Measure business progress and take executive decisions rapidly to support your team.
Be an Enterprise Services Role Model
· Manage team operations including resource and capacity planning, utilization, profitability, people metrics, and expenses. Work across sales, operations, finance, HR, product groups. Track and drive exceptional performance in all areas, including wins, renewals, hiring, onboarding, mentoring, customer satisfaction and delivery of quality customer deliverables. Ensure the team invests in career development whilst rewarding the desire to constantly improve and acquire new skills. Coach teams to be recognized as innovators with strong storytelling abilities to inspire a growth mindset
Business to Technology Strategy
· Build the brand of Digital Advisory Services in a geography. Drive the value proposition of a digital transformation strategy and lead local thought leadership events to drive executive engagement. Contribute to the adoption of good practices across both the team and the worldwide organization. Create account plans and participate in joint account planning with sales teams, Organize and lead sales pursuits, directly or in supporting capacity, regularly review opportunities. Plan and execute engagement renewals. Prepare DAs for effective pre-sales. Coach them through opportunity development.
Experiences Required: Education, Key Experiences, Skills and Knowledge:
· Significant experience working with the BDMs and/or for top technical and business consulting firms, including people management, business development, sales management, operations management, and driving delivery excellence
· Broad understanding of technology, including current and emerging digital solutions
· Experience managing technology-enabled business change within one or more industries (i.e., Financial Services, Retail, Manufacturing, Public Sector)
· Proven talent driving teams for performance, growth and delivery of customer satisfaction
· Thought leader with significant experience working with C-level and Business Decision Makers (BDMs)
· Executive-level, exceptional interpersonal, verbal, written and presentation skills
· Consistent record of delivering business value by bringing the benefits of technology to transform business
· Experience implementing key Microsoft or related technologies, with a preference for depth in Cloud and IoT
· Reputation for exceptional character, aligned with Microsoft culture and values – leadership, growth mindset, customer obsession, diversity and inclusion, integrity and honesty, accountability, passion, open and respectful, and one who strives for excellence
In addition, our Digital Advisor Managers are expected to demonstrate the same characteristics as the members of their team, including:
· Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers
· Situational awareness to adapt and solve challenges from a business and technology perspective
· Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources
· Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects
· Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
· Passion for technology, business, market trends and, specifically, the Customer
· Ability to advocate for Microsoft’s vision and value proposition, and diverse offerings, by conceptualizing, planning and leading implementation/adoption of Microsoft technologies · Recognized innovator with strong storytelling abilities
· Track record of inspiring growth mindset for teams and customers, and influencing professional and industry networks
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.