Job Detail

As our “good soul” is leaving soon to progress her career, we are looking for a new personal assistant and office manager for our Head of Product Management. The Head of Product Management and her team take care of the customer experience of all SWISS guests, as well as the inflight, lounge and customer service experience of about 100 million SWISS, Lufthansa and Austrian Airlines guests per year. 

Your primary responsibility will be to organize the agenda and schedule of the Head of Product Management and support her in planning ahead, focusing on highest-impact areas and operating at high efficiency over multiple locations and brands. This is a quite complex task, but will quickly give you interesting insights into customer experience & airline product management. In addition, you will be the next “good soul” of the Zurich-based product team and independently manage initiatives to improve administrative efficiency & innovation within our organization. Dependent on your background, skills and employment level, you might also take over a number of additional projects. 

Of course, it is important that you are professionally trained in effective office management, have some prior experience as a personal assistant and can cope with complex situations and high workload. However, it is even more important to us that you as a person represent the positive, open-minded, collaborative and service oriented team culture we strive to achieve every day.

Your Duties

• Coordinate priorities, agenda & schedule of the Head of Product Management


• Manage workflows, ensuring that deadlines are met and work is completed


• Interlink information flow between managers and departments as needed, respond to questions and requests for information


• Organize and prepare team meetings and workshops with internal and external participants


• Handle all kinds of upcoming daily tasks within department of Product Management (infrastructure, training, IT applications, office material, lists etc.)


• Collaborate with space administrator to ensure space is efficiently planned for teams


• Work well, and build relationships with assistants throughout the team and across the company


• Coordinate and plan employee recognition, team events and organize internal news exchanges and community activities


• Manage internal information channels (Intranet, SharePoint)


• Support new product colleagues with their onboarding process, other duties as needed to keep the management team as effective and efficient as possible on a daily basis

Your profile

• Professionally trained in effective office management & prior experience as an assistant, highly self-organized with strong ability to multi-task


• Proactive, self-motivated team player with a passion for customer experience & hospitality


• Detail oriented and comfortable working in a complex, multi-location matrix environment


• Strong communicator, both in German and English


• Good problem solver with hands-on improvisation skills, creative and proactive problem-solving skills


• Effective management of high work load volume


• Proficient in MS Office / O365


• Dedicated to completing projects in a timely manner


• Discreet and loyal


• Positive spirit & a good sense of humor

Details

Type of Contract: CLA

Employment level: 80 - 100%

Department : HE/OS

Work place: Zurich Kloten 

Starting date: 1.November 2019

Application deadline: 04.08.2019 

Contact:

Product Mgmt Onboard &Passenger Services : Frau Annette Mann

Human Ressources: Silvia Bechtle

Recruiting Support: Tel: +41 44 564 2266, recruiting.services@swiss.com